Webinar, July 17: Exploring the Interface of Organization Design & Work System Design - Creating Sustainably Effective Organizations, Slides/Audio
Participants in our organization design seminars often ask questions about how organization design fits with approaches such as lean design, six sigma, and the creation of high performing work systems. In this webinar we examine the relationship and the full system of capabilities required to create a sustainably effective organization. Both work system design and organization design are needed and must be orchestrated in order to align the resources and activities of the organization with strategy, and to ensure that valued high quality services and products are reliably and affordably delivered to the customer.
Sustainably effective organizations have the ability to flexibly reconfigure both their organization and work system designs. We will provide case examples of three critical approaches to build such a change and management capability. We argue that all three approaches must be incorporated in organizations that are continually able to adapt, innovate and improve performance.
- High performance work system design, including socio-technical systems approaches, lean designs and six sigma approaches that build quality, reliability and efficiency into the routine processes of the organization that deliver value to customers.
- Lateral work structures that cut across the core units of the organization and allow resources and knowledge to be flexibly combined to focused on problems and opportunities.
- Agile management systems that allow rapid, multi-stakeholder approaches to strategy, innovation, organization redesign, and change implementation.
Case examples come directly from our May, 2012 conference on building sustainable healthcare systems. The approaches described are applicable to all complex organizations.
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Center for Effective Organizations
- University of Southern California
- 3415 S. Figueroa Street
- Davidson Conference Center 200
- Los Angeles, CA 90089–0871
- usc marshall school of business