Working Paper
Extra-Role Behaviors Among Temporary Workers: How Firms Create Relational Wealth
We examine temporary workers' differential extra-role behaviors (ERBs) towards their client and employer; if this varied with the motivation of the worker for being temporary, whether these ERBs are affected by firms' relationship management practices; and whether the ERBs aimed at the client and the employer impact subsequent outcomes. Results showed that temporary workers' motivations are differentially related to agency and client directed ERBs. Agency ERBs were related to longer tenure with the agency, while client ERBs were associated with faster wage growth and more hours worked per week. Organizational relationship management practices elicit different client and agency directed ERBs.
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