University of Southern California USC Logo

Center for Effective Organizations

Working Paper

HR Metrics and Analytics - Uses and Impacts

E. Lawler, A. Levenson, J. Boudreau. May, 2004

Whether and how the HR function in corporations uses metrics and analytics is studied. The results indicate that HR functions often collect data on their efficiency. However, they often do not collect data on the business impacts of their programs and practices. This is a crucial point because the results show that those HR organizations that collect effectiveness data are more likely to be strategic partners. This finding suggests that if HR wants to play a strategic role in organizations it needs to develop its ability to measure how human capital decisions affect the business and how business decisions affect human capital.

Download PDF

Your cart is empty

Sponsor Login

Need help logging in?