Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Analytics and Design for High Performance

In this webinar Drs Levenson and Fink review the evidence on the roles of technology and control systems in promoting performance, separate from employee engagement. They show how engagement can help enhance performance in some jobs while having little to no impact in other jobs.

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How Companies Can Really Impact Service Quality

A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.

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Workforce Data Systems are Junk Food, Not a Gold Mine

Workforce Data Systems are Junk Food, Not a Gold Mine

Alec Levenson discusses how people analytics in organizations is at a crossroads today. Analytics and data science are the hottest buzzwords in management since re-engineering and core competencies two decades ago.

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Workforce Planning that Really is Strategic

Workforce Planning that Really is Strategic

Alec Levenson and Alexis Fink share how most workforce planning efforts are fairly short sighted and narrow, and could more accurately be called 12 month hiring plans. Strategic workforce planning promises to deliver greater value by using a longer time horizon and a talent supply chain approach.

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Untangling Engagement and High Performance

Alec Levenson (CEO) and Alexis Fink (Intel) explain how employee engagement and performance are supposed to be closely related, and there is both empirical and conceptual support for a strong relationship.

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Control, Services and Decisions: The Evolution and Impact of the HR Value Proposition

Control, Services and Decisions: The Evolution and Impact of the HR Value Proposition

Does HR drive more effectiveness and organizational performance by improving traditional HR value propositions, such as compliance and services, or by improving decisions? John Boudreau and Ed Lawler explore this using surveys of HR leaders in over 100 U.S. organizations in the years 2010 and 2016 by the Center for Effective Organizations.

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BEYOND AGILE HR: YOUR COMPANY MUST EMBRACE AGILE WORK

BEYOND AGILE HR: YOUR COMPANY MUST EMBRACE AGILE WORK

In The Inevitable, author and co-founder of Wired magazine Kevin Kelly describes twelve disruptive technological forces. One is “becoming,” in which products, services and relationships are perpetually both obsolete and upgraded.

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The One Person Who Can Tame Donald Trump. Maybe.

The One Person Who Can Tame Donald Trump. Maybe.

James O’Toole
The day after General John Kelly was appointed While House chief of staff, nearly everybody and their sister were offering gratuitous advice on how Kelly should handle his unimaginably difficult job.

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Pivotal Work: Talent Strategy for Fast-Changing Times

This webinar with John Boudreau will show how the tools and frameworks of “Strategic Partnership: Applying the frameworks of business to talent” to identify where high performance work makes the biggest strategic impact, and how to help your leaders use talent strategy to anticipate and prepare for unpredictability.

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