Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Integration-Coordination Tools

This challenge has to do with aligning parts and units of the organization around a common digital transformation roadmap that addresses local and global digital investments
Leaders need to provide clear direction regarding what should be decided globally and what should be decided locally
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a more coordinated approach to digital transformation

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Hierarchy-Network Tools

This challenge has to do with designing organizational networks that enable agility and connect ecosystem capabilities in place of or as a complement to traditional hierarchical structures
Silos and hierarchies must give way to networks in order to enable rapid adoption of new digital ways of working. Definitions of control, coordination, direction setting, resource allocation, trust, and strategizing in a network have to be redefined and made primary. Ecosystem networks are key.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a network-based organization

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Front-Back Tools

This challenge has to do with using digital technology to enhance customer-focus and responsiveness
The success of delighting customers through the application of digital technology depends on the ability of the rest of the business to adapt to the new demands of digital customer service.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a more customer-focused organization

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Digital Talent Tools

This challenge has to do with developing a strategy to upgrade the digital capabilities of talent companies were challenged by the need to recruit and retrain digital talent on the one hand and diffuse digital knowledge on the other.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to shift your talent to be more digital

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Digital Leadership Tools

This challenge has to do with getting leaders up to speed on what they need to know and do to support digital transformation
Companies reported that designing and balancing efficiency and digital innovation is hard and fraught with tensions and conflicts. The two types of work produce radically different structures, designs and cultures, which are often contradictory in purpose and management.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you

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Digital Change Tools

This challenge has to do with enhancing the scope, scale and speed of change to accommodate the rapid pace of digitization
Despite obvious interdependencies among the different changes, the organization lacked the capability to orchestrate, coordinate, and sequence these multiple, simultaneous, and often fundamental changes.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to enhance your organization’s ability to change

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Ecosystem Design Webinar with BASF (Audio Only)

In this webinar, Alan Weinstein, Global KAM & Customer Network Leader at BASF describes the creation of a global ecosystem network organization at BASF.

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Digital Sociotechnical System Design

Stu Winby (Spring) and Sue Mohrman, Ph.D. (CEO) explain how digital platforms increasingly are dictating how work is carried out, breaking down boundaries between companies, geographies, customers, and other stakeholders and participants, and determining who will benefit from advancing technology.

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Reflections: Sociotechnical Systems Design and Organization Change

This paper by William Pasmore, Ph.D. (Center for Creative Leadership), Stu Winby (Spring), Sue Mohrman, Ph.D. (CEO) traces the evolution of sociotechnical systems design from its origins in the coal mines of Great Britain to the present day and beyond, into our digital future.

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Adapting to Disruption: Frameworks and Lessons from the Field

In this webinar, Chris Worley and Sue Mohrman from USC’s Center for Effective Organizations and Beth Gunderson, Senior Director of Organization Capabilities at General Mills, will present field based learning and new frameworks for continual transformation. General Mills, like all processed foods companies, has been exposed to severe industry disruption. Beth will discuss approaches they have taken through the lens of the new models and frameworks that are needed to routinely respond to disruption.

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Susan G. Cohen Doctoral Research Award

The Susan G. Cohen Research Award in Organization Design, Effectiveness, and Change, jointly given by CEO and the Organization Development and Change (ODC) division of the Academy of Management, is offered in remembrance of Dr. Susan Cohen, who was a research scientist at CEO, in the Marshall School of Business, University of Southern California, from 1988-2006.

Designing Organizations for the Digital World

In this webinar, Stu Winby, President, Spring Networks, will join CEO Research Scientists Sue Mohrman and Chris Worley to discuss and give examples of the fundamentally changed organization designs that are emerging.

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