Research and Insights Archive

Research and Insights from the Center for Effective Organizations

How Companies Can Really Impact Service Quality

A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.

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Workforce Planning that Really is Strategic

Workforce Planning that Really is Strategic

Alec Levenson and Alexis Fink share how most workforce planning efforts are fairly short sighted and narrow, and could more accurately be called 12 month hiring plans. Strategic workforce planning promises to deliver greater value by using a longer time horizon and a talent supply chain approach.

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Control, Services and Decisions: The Evolution and Impact of the HR Value Proposition

Control, Services and Decisions: The Evolution and Impact of the HR Value Proposition

Does HR drive more effectiveness and organizational performance by improving traditional HR value propositions, such as compliance and services, or by improving decisions? John Boudreau and Ed Lawler explore this using surveys of HR leaders in over 100 U.S. organizations in the years 2010 and 2016 by the Center for Effective Organizations.

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Pivotal Work: Talent Strategy for Fast-Changing Times

This webinar with John Boudreau will show how the tools and frameworks of “Strategic Partnership: Applying the frameworks of business to talent” to identify where high performance work makes the biggest strategic impact, and how to help your leaders use talent strategy to anticipate and prepare for unpredictability.

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Key Insights to Understanding the Role of Your Board

Key Insights to Understanding the Role of Your Board

Ian Ziskin shares that the first and most fundamental responsibility of the board is to represent the interests of shareholders—those individuals and institutions that invest capital in the company and expect a financial return.

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Podcast: Strategic People Analytics

Max Blumberg of Tucana People Analytics talks with Alec Levenson, Senior Research Scientist at the Center for Effective Organizations, University of Southern California. Alec discusses the subject of strategic analytics.

How Can Strategic HR Keep Up With The Future of Work?

A new article by John Boudreau is available at Visier. The evolving work ecosystem demands that leaders consider applying new work arrangements, but are those arrangements associated with HR’s role as a strategic partner? A unique survey of U.S. HR leaders shows how HR’s strategic activities associate with using new work arrangements.

Workplace Fatigue is a Systems Problem

Alec Levenson (CEO) explains that workplace fatigue is traditionally treated almost exclusively as an individual issue, and it certainly is the case that individual differences lead some individuals to experience fatigue and, ultimately, to burn out more than others. Yet not enough attention has been paid to factors arising from work design and organization strategy.

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Human Resource Consulting

The field of human resources (HR) consulting is large, extremely diverse, and highly dynamic. This introductory update to the 2005 chapter by Gerald E. Ledford (CEO), Edward Lawler III (CEO), Susan A. Mohrman (CEO) provides an updated view of the HR consulting marketplace and the types of individuals and consulting firms that occupy it, as well as the organizational actors who purchase and consume HR consulting services.

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Using Workforce Analytics to Improve Strategy Execution

In this article Alec Levenson (CEO) introduces an approach to conducting workforce analytics that is designed to improve strategy execution and organizational effectiveness through the application of systems diagnostics.

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Finding the Talent Pivot-Points that are Strategic to Performance Management

This webinar with John Boudreau will show how the tools and frameworks of “Strategic Partnership with Impact” offer insights to these vitally important strategic questions.

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