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Optimizing the Operating Model through Analytics and Design Thinking

October 1 - November 1

The Optimizing the Operating Model Workshop provides solutions to diagnosing the barriers to improved organizational performance with analytics, systems diagnostics and design thinking.

Specific applications to digital work transformation and digital product transformation will be featured.

Strategies fail when leaders take the wrong approach to diagnosing the sources of organizational performance and process improvement. Poorly-defined and led operating models are a major source of senior leader conflict and organizational under-performance. As a consequence, mid-level leaders and the people in charge of business process optimization, measurement and analytics often fail to find the best solutions to performance improvement challenges that are rooted in the work design, competencies, and individual behaviors.

This workshop provides a systematic approach to defining, measuring, aligning and improving the critical elements of the business operating model.

During the program you will:

  • Learn how to apply tools and techniques from analytics, end-to-end business process optimization, and design thinking to find root causes of organizational performance.
  • Dive deep into case studies from leading companies which demonstrate how to apply the tools and techniques.
  • Apply the tools and techniques to the specific issues of digital work transformation and digital product transformation. As a result, you will be able to better prioritize where leaders should make human capital investment and change management decisions, and improve how your organization navigates the turbulent waters of digital change.
  • Learn from senior executives who have led their current and previous organizations through the challenges of systematically improving strategy execution and operating model performance.

Who should attend:

  • People analytics professionals, OD professionals, HR business partners

“Love the tools. Love the conversations. Love the case studies and lessons learned as well as additional ways of learning.”

“Fantastic — thought provoking.”

“Very informative. Gave me great information I can reflect on and use.”

Optimizing the Operating Model Participants, 2019


In process of converting this program for virtual delivery. Details and dates will be posted soon.

Click here to get notified when dates are announced.


The following Continuing Education Units (CEU) are available for this workshop:

• 2 CEUs
• Course #: CEO-012


Alec R. Levenson

Alec R. Levenson

Senior Research Scientist

Heather Stockton

Heather Stockton

Organization Effectiveness Specialist & Interim Leader for Change Management

Additional Information

To pay by check or invoice

Click on the registration link above. Once on the registration page, click the “Show other payment options” link below the green “Register” button. Select “Pay Offline,” fill-in the form and choose “Send Invoice.”

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On or before 9/14/20 the cancellation fee is $250.00.

From 9/15/20 to 9/30/20, 50% of the fee will be refunded.

Registration fees are non-refundable for cancellations received after 10/1/20 and for no-shows.

Event FAQ

Email Lisa Heidrich or
call (213) 740-9814

If you are with a sponsor company and do not have your discount code, log into your page by clicking on your organization’s name on the CEO Sponsor Companies page (under Sponsor CEO tab) to get the code. If you do not have your password, please contact us.


October 1
November 1
Event Categories:


Lisa Heidrich


Blue Shield of California
601 12th St.
Oakland, CA 94607 United States
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