Working Papers

Research and Insights from the Center for Effective Organizations

Hard Working Coworkers: A Multi-Level Cross-National Look at Group Work Hours and Work-Family Conflict

This study by Hoda Vaziri, Ph.D., George S. Benson, Ph.D., and Maritza Salazar Campo, Ph.D. investigates the relationship between coworker work hours and perceived work-to-family conflict (WFC) in a multinational sample of professional service employees.

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Mind the Gap: How Human Resources Can Become More Integral to the Corporate Boardroom Agenda

A chapter for the second edition of “The Handbook of Board Governance,” authored by Jay A. Conger, Ph.D. and Edward E. Lawler III, Ph.D.

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Performance Feedback Culture Drives Business Impact

A new publication by Gerald E. Ledford, Jr. Ph.D. and Benjamin Schneider, Ph.D. highlights the study of 234 organizations and shows that the key to performance management effectiveness is creating a performance feedback culture (PFC).

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The Elusive Linkage Between CEO Pay and Corporate Performance

Gerry Ledford and Ed Lawler comment on Aguinis, Martin, Gomez-Mejia, O’Boyle, and Joo, adding another perspective on CEO pay.

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Working Toward Sustainable Development: Consulting to the Eco-System

Stu Winby (Spring) and Sue Mohrman, Ph.D. (CEO) argue that in order to address the contemporary challenges that organizations and societies are facing, the field of organization development (OD) requires frameworks and skills to focus on the eco-system as the level of analysis.

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Digital Sociotechnical System Design

Stu Winby (Spring) and Sue Mohrman, Ph.D. (CEO) explain how digital platforms increasingly are dictating how work is carried out, breaking down boundaries between companies, geographies, customers, and other stakeholders and participants, and determining who will benefit from advancing technology.

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Reflections: Sociotechnical Systems Design and Organization Change

This paper by William Pasmore, Ph.D. (Center for Creative Leadership), Stu Winby (Spring), Sue Mohrman, Ph.D. (CEO) traces the evolution of sociotechnical systems design from its origins in the coal mines of Great Britain to the present day and beyond, into our digital future.

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Workforce Work Engagement is Worth Pursuing

Benjamin Schneider (CEO) discusses how there is considerable debate about whether employee engagement in the work they do has long-term benefits for the companies in which they work.

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How Companies Can Really Impact Service Quality

A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.

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Untangling Engagement and High Performance

Alec Levenson (CEO) and Alexis Fink (Intel) explain how employee engagement and performance are supposed to be closely related, and there is both empirical and conceptual support for a strong relationship.

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Human Capital Analytics: Why Are We Not There?

John Boudreau (CEO) and Wayne F. Cascio (University of Colorado, Denver) explain that while human capital analytics (HC analytics) recently has developed enormous interest, most organizations still find themselves struggling to move from operational reporting to analytics.

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