Working Papers

Research and Insights from the Center for Effective Organizations

Why High Performance Work Design Trumps Employee Engagement

In this article Alec Levenson (CEO) takes an in-depth look at high performance, how it’s related to and different from engagement, and what leaders have to do to develop and sustain high performance.

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Shouldn’t You Be Working Right Now?

John Boudreau (CEO) share how most HR and management systems presume that maximizing meritocracy and differentiation between performance levels is always a good thing. Leaders would do well to question that assumption, and to become as savvy about performance differentiation as they are about differentiation when it comes to customers, financial investments and operations.

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Building Management Processes to Support Agility

Christopher G. Worley (CEO), Thomas Williams (PwC Strategy LLP), Edward E. Lawler III (CEO) explain how agile organizations continuously adjust to changing circumstances by, for example, launching new products or eliminating old ones, entering new markets or exiting underperforming ones, or building new capabilities. This requires management processes that can support adaptability over time.

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Aligning Research and the Current Practice of Performance Management

Gerald E. Ledford, Jr. (CEO), George Benson (U Texas), Edward E. Lawler III (CEO) discuss how the debate over eliminating performance ratings addresses many important theoretical and practical issues.

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A Study of Cutting-Edge Performance Management Practices: Ongoing Feedback, Ratingless Reviews, and Crowd-Sourced Feedback

Three cutting edge performance management practices – ratingless reviews, ongoing feedback, and crowd-sourced feedback – have received tremendous attention from the business press, but there has been almost no research that can guide the design and implementation of these practices.

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The Search for Global Competence: From International HR to Talent Management

This article by Wayne F. Cascio (University of Colorado Denver) and John W. Boudreau (CEO) describes the evolution of the search for global competence through a fifty-year content analysis and review of published research in the field of International HR Management (IHRM), and more recently, Talent Management (TM), with special emphasis on the Journal of World Business.

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Human Resource Management: The Role of Boards

Jay A. Conger (CEO and Claremont McKenna College) and Edward E. Lawler III (CEO) – Along with the intellectual and knowledge property they create, human capital has become the most important intangible asset that most corporations possess. Yet surprisingly little corporate boardroom time is spent on human capital issues.

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Cutting Edge Performance Management: What About Rewards?

Gerald E. Ledford, Jr. (CEO), Edward E. Lawler III (CEO), George Benson (U Texas)
With support from WorldatWork, the Center for Effective Organizations has conducted a survey study of 244 organizations that have adopted one or more of three cutting edge practices: ongoing performance feedback, ratingless reviews of performance, and crowd-sourced feedback.

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Talent Management of Nonstandard Employees

Wayne F. Cascio (U Colorado Denver) and John W. Boudreau (CEO) discuss how more and more workers are operating outside the traditional confines of regular, full-time employment. They may be “free agents” or “e-lancers” (that is, freelancers in the digital world) who work for themselves, or they may be employees of an organization a firm is allied with, employees of an outsourcing or temporary-help firm, or even volunteers.

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Changing Tires on a Moving Car: Management Processes that Support Agility

The term “agility” gets tossed around a lot these days. Strategists tout the virtues of strategic agility, fast strategy, and resilience.

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Corporate Boards and HR

John W. Boudreau (CEO) and Edward E. Lawler III (CEO)
As boards face growing pressure to step up their understanding of strategic options, risk management, change management and globalization, it is particularly important that they have good data about the human capital issues that organizations face.

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From Performance Management to Forward Focus – How DIRECTV Revolutionized the Process, Experience, and Culture of Feedback

This paper by Jennifer Jaffe, Maren Dollwet, Traci Conner, Katelynn Duffel, and Matthew Lucy (DIRECTV, LLC.) provides a unique case study on how DIRECTV has taken a holistic perspective on performance management and demonstrated data-driven and innovative ways to drive employee engagement through performance management.

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