Program Purpose:

Well-designed capabilities are critical to optimize the operating model and deliver business performance. Capabilities need to be built and integrated at the business unit, team and individual levels. This workshop is designed to increase your ability to:

• Systematically work through organizational performance challenges and root causes
• Identify and prioritize the capabilities that need to be built for optimizing business performance
• Diagnose interdependent business unit, team and individual barriers to performance, and design solutions that work
• Understand how other organizations worked through the challenges of systematically improving strategy execution and operating model performance
• Identify impact of digitalization and AI on your business processes and go-to-market systems

Topics Covered:

Organizational Capability Overview

• Organization design models, including the Star model
• The operating model
• Organizational capability: the bridge between strategy & operations

Approaches to Building Organizational Capability

• Organizational capability building blocks
• Analyze different levels where work takes place: business process, team and individual. Understand the connections and how they come together to create org performance
•  Driving organizational performance through the three pillars of work design, capability, and motivation
• Systems mindset, diagnosis and solutions design

Challenges We Face

• Tension between investing in new org capabilities, while maintaining existing

During the workshop, guest executives will share their learnings in building org capability. Experience hands-on practices through the use of case studies and tools. The session will include time to discuss your current challenges and how to best optimize your organization’s capabilities.

Target Audience / Who Should Attend: 

Mid-level leaders within HR and the Business who …

• Have experience with organization design, including attending CEO’s Strategic Org Design l workshop, who want to deepen their learning and skills by drilling further into organizational capabilities.
• Face key challenges impacting business performance which do not require a full organization redesign.

Comments from past participants:

“Love the tools. Love the conversations. Love the case studies and lessons learned as well as additional ways of learning.”

“Fantastic — thought provoking.”

“Very informative. Gave me great information I can reflect on and use.”

“The workshop is an excellent complement to the Organization Design workshops.”