What You See is What You Get: Observing and Modeling the Relationship Between Readily Indentifiable and Non-Identifiable Heterogeneity Characteristics, Group Efficacy, and Team Outcomes
January 21, 2001
In this study, Kristi M. Lewis and Cristina B. Gibson observed and examined teams within a sample of 57 bank branches in order to better understand the consequences of two types of team heterogeneity: readily identifiable (gender and ethnicity) and non-readily identifiable (collectivism cultural values and tenure).