Brent Keltner and David Finegold state that raising levels of human capital investment to improve the quality of service delivery can be done but it requires restructuring recruiting and training practices in light of institutional constraints.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Institutional Effects on Skill Creation: A Comparison of Management Development in the U.S. and Germany
David Finegold and Brent Keltner explain that changes in requirements for competitive success in the global economy have led political economists to devote greater attention to shifts in corporate strategy and differences in education and training, primarily for production workers, across the industrialized countries.