Ronald E. Purser, William A. Pasmore, and Ramkrishnan V. Tenkasi explain that organizational learning in new product development involves the development of a knowledge base that can inform technical problem solving and decision making.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
In this study, Ramkrishnan V. Tenkasi and Ronald E. Purser conceptually establish and empirically examine the relationship between cognitive biases and incidence of delays in 25 product development teams.
Ramkrishnan V. Tenkasi, Richard J. Boland, Jr., and Ronald E. Purser argue that in contrast to routine work systems such as traditional manufacturing where work is defined, repetitive, and embedded in clear, shared goals, knowledge work or non-routine work as in new product development is an inherently complex, uncertain and ambiguous process.