Understanding the Effects of Substantive Responses on Trust Following a Transgression
August 10, 2006
Kurt T. Dirks (Washington University in St. Louis), Peter H. Kim (USC), Cecily D. Cooper (University of Miami), and Donald L. Ferrin (Singapore Management University) explain that despite the importance of trust in work relationships, and the potential for it to be violated, there is surprisingly little research on how trust can be repaired.