Research and Insights Archive

Research and Insights from the Center for Effective Organizations

EEN Session: Rethinking Spans and Layers

EEN Session: Rethinking Spans and Layers

What if the problem with most “spans and layers” exercises is that they optimize for cost reduction while undermining the very organizational effectiveness they are meant to improve? “Spans and layers” is back. Rising costs, productivity pressures, and demands for greater efficiency mean many organizations are once again turning to organizational structure as a lever for cost reduction. But in many cases, the conversation is being framed far too narrowly.

EEN Session: Leading HR when AI Transformation Never Stops: Insights from a Microsoft HR Leader

EEN Session: Leading HR when AI Transformation Never Stops: Insights from a Microsoft HR Leader

Organizations have traditionally approached transformation as a process that could be planned, implemented, embedded, and ultimately stabilized. Yet AI is challenging this assumption fundamentally. AI has not only expanded organizational capability; it has accelerated the pace at which capability evolves. New agents, copilots, models, and workflows are emerging faster than many organizations can operationalize them across systems, processes, governance structures, and ways of working, making the traditional transformation cycle of implement, roll out, stabilize increasingly difficult to sustain. For HR leaders, this shifts the challenge significantly. The question is no longer simply how to implement AI, but how to lead effectively in an operating environment characterized by continuous change, evolving capability, and ongoing reinvention.

EEN Session: The Next Chapter of Talent Acquisition

EEN Session: The Next Chapter of Talent Acquisition

Talent acquisition is undergoing a structural shift. Technological innovations including GenAI, automation and AI Agents are reshaping how organizations approach talent acquisition. At the same time labor market dynamics, evolving candidate expectations, and new approaches to skills-based hiring are challenging long-standing hiring practices.

EEN Session: Developing People Analytics Capability that Drives Results

EEN Session: Developing People Analytics Capability that Drives Results

Many organizations have invested heavily in people analytics tools, dashboards and reporting capabilities. Yet the strategic impact of these investments remains uneven, with some analytics capabilities still focusing on reporting rather than business impact despite the desire of analytics professionals to contribute to organizational effectiveness. And now AI is starting to disrupt, in both positive and negative ways, how people analytics is practiced.