Alec Levenson recently completed an action research project with a global company on measuring the impact and effectiveness of an operating model change. The work focused on the behaviors and processes needed to support the change, as well as the measurements that showed evidence that the change was effective.
In related work, Alec is leading another action research project with a large company evaluating the impact of a work design change. This project uses a treatment-and-control approach to compare behavioral change and business impact at the work group and job levels.
These two projects are part of Alec’s research agendas on global org design and effectiveness and on human capital analytics. The evaluations use the models and framework from Alec’s upcoming book, Strategic Analytics: Advancing Strategy Execution and Organizational Effectiveness, which will be published by Berrett-Koehler in November.