From Performance Management to Forward Focus – How DIRECTV Revolutionized the Process, Experience, and Culture of Feedback
July 20, 2015
This paper by Jennifer Jaffe, Maren Dollwet, Traci Conner, Katelynn Duffel, and Matthew Lucy (DIRECTV, LLC.) provides a unique case study on how DIRECTV has taken a holistic perspective on performance management and demonstrated data-driven and innovative ways to drive employee engagement through performance management.