Front-Back Tools

June 3, 2019
This challenge has to do with using digital technology to enhance customer-focus and responsiveness The success of delighting customers through the application of digital technology depends on the ability of the rest of the business to adapt to the new demands of digital customer service. These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a more customer-focused organization STARLab Consortium

Please Sign In

This content is available only to members and requires a valid login. If you are already a member, please log in first, after which you will return to this post.

Register For Complimentary Premium Access

Register for complimentary premium access to our working papers, editorials and webinars. It takes under 30 seconds. .