Navigating the Paradox with Four Questions The current paradox requires effectively managing the crisis, AND looking beyond today’s accomplishments to take actions now, that will sustain the vital lessons for the future. These four questions help guide the journey...
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Adapting to digitalization and to the COVID-19 pandemic has stoked interest in the design and operation of agile organizations. But what gets lost in the search for the right structure or the best work methods is how agile organizations change. Agile organizations are...
From Agility by Necessity to Agility by Design: Learning from the COVID-19 Crisis
with Chris Worley, Beth Gunderson and Sue Mohrman
Research conducted by CEO’s Dr. Chris Worley at USC’s Marshall School of Business, in partnership with goetzpartners – a German advisory firm – and the NEOMA Business School in France, offers insights into the movement of companies’ agility levels. (A full version of...
This originally appeared on MIT Sloan Management Review We are in the middle of a historic rupture in the economic fabric of our society. The COVID-19 pandemic has already had a pervasive impact on the United States, and economic and financial market experts are hotly...
Last updated September 24, 2020 As we continue to adjust to a “new normal”, we would like to remind you of the resources available to help you and your organization. Most businesses have been transitioning to increased remote work, and have moved events and learning...
The STARLab (Socio-Technical Action Research Laboratory) addresses the gap between the rapid advances in digital technology and the slower evolution of the social systems that are being impacted. Technology advances carry the potential to fundamentally change the nature of work, of the employment relationship, of organizations, and of societies. STARLab’s goal is to accelerate the generation of knowledge about how to design socio-technically integrated organizations to simultaneously address economic and human needs.
In the past, growth in the population, markets, customer segments, and customer preferences as well as relatively linear technological advancement meant that a product-centric organization could be successful. Digital technologies allow us to quickly generate insights into customer/consumer behavior, expectations, and valued outcomes, and to build the customer facing part of the organization quite differently than we have in the past.
What you will learn
• Basic concepts of high performance organizations
• Examples that demonstrate STS principles, methods, and concepts
• Digital STS design methodology, tools and techniques
• Tools and formats for data collection
• What others are doing and learning from designing digital work systems
This challenge has to do with using digital technology to enhance organizational ambidexterity
Companies reported that designing and balancing efficiency and digital innovation is hard and fraught with tensions and conflicts. The two types of work produce radically different structures, designs and cultures, which are often contradictory in purpose and management.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions
This challenge has to do with spreading worthwhile digital innovations across the enterprise
Organizations are struggling to conduct four types of scaling activity: (1) rolling out optimized processes to the larger organization; (2) growing a start-up business to a full standalone P&L; (3) scaling agile units; and, (4) pushing a capability out to the value chain
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to scale innovations
This toolkit was created for your use in helping your organization through digital transformation
It is based on the work of the STARLab, which brought companies together to discuss common challenges in digital transformation and prototype solutions, including organization redesign
The toolkit was created by members of the STARLab team based on the thinking of the participants and their own experience with digital transformation and digital sociotechnical redesign