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Optimizing the Operating Model Beyond COVID-19

November 4, 2020 - November 18, 2020

The Optimizing the Operating Model Workshop provides solutions to diagnosing the barriers to improved organizational performance with analytics, systems diagnostics and design thinking.

Specific applications to digital work transformation and digital product transformation will be featured. Applications for optimizing the operating model for current conditions under COVID-19 and for post-pandemic will be featured throughout the workshop.

The workshop provides a framework for optimizing business process design and the operating model. The improvements in diagnosis, measurement and analytics address sources of organizational under-performance that are rooted in the work design, competencies, and individual behaviors. Currently, COVID-19 poses a threat both to ongoing operations, and to maintaining sufficient focus on longer-term strategic priorities; the workshop provides a systematic framework for prioritizing both immediate and future capability building to strike the right balance.

This workshop provides a systematic approach to defining, measuring, aligning and improving the critical elements of the business operating model.

During the program you will:

  • Learn how to apply tools and techniques from analytics, end-to-end business process optimization, and design thinking to find root causes of organizational performance.
  • Dive deep into case studies from leading companies which demonstrate how to apply the tools and techniques.
  • Apply the tools and techniques to the specific issues of digital work transformation and digital product transformation. As a result, you will be able to better prioritize where leaders should make human capital investment and change management decisions, and improve how your organization navigates the turbulent waters of digital change.
  • Learn from senior executives who have led their current and previous organizations through the challenges of systematically improving strategy execution and operating model performance.
  • Each of the six sessions includes dedicated time to work through the participants’ short-term and longer-term challenges for optimizing the operating model under both COVID-19 and beyond

Who should attend:

  • Anyone leading organizational transformation work, operations leaders, OD professionals, HR business partners, people analytics professionals

“Love the tools. Love the conversations. Love the case studies and lessons learned as well as additional ways of learning.”

“Fantastic — thought provoking.”

“Very informative. Gave me great information I can reflect on and use.”

“The Optimizing the Operating Model workshop is an excellent complement to the Organization Design workshops. It helped me look differently at how to set the direction of an organization based on the brand strategy, then create surgical changes to the current structure to enable the system to follow the brand direction.”

Optimizing the Operating Model Participants, 2019


Virtual Event

Note: There will be a 30 minute break from 9:30-10:00am during each session.

Day One: Wed Nov 4
Operating models and strategic capability
8:00 – 11:15 am (PT)

Day Two: Thu Nov 5
Multiple corporate identities and operating models
8:00 – 11:15 am (PT)

Day Three: Tue Nov 10
Growing new or enhancing existing capabilities, including digital transformation
8:00 – 11:15 am (PT)

Day Four: Thu Nov 12
Application: Digital transformation of health care
8:00 – 11:15 am (PT)

Day Five: Tue Nov 17
Organization design models, the operating model and team effectiveness
8:00 – 11:15 am (PT)

Day Six: Wed Nov 18
8:00 – 11:15 am (PT)


Non-Sponsor: $2,795
Sponsor: $2,295


15% Group discount for teams of more than 3 people. Contact Vivian Jimenez for details.


The following Continuing Education Units (CEU) are available for this workshop:

• 2 CEUs
• Course #: CEO-012


Alec R. Levenson

Alec R. Levenson

Senior Research Scientist

Center for Effective Organizations

Mary M. O'Hara

Mary M. O'Hara

CHRO & SVP of Internal Communications

Blue Shield of California

Shayna Schulz

Shayna Schulz

SVP Transformation and Operations

Blue Shield of California

Heather Stockton

Heather Stockton

Functional Excellence Lead for Change Management

W. L. Gore & Associates, Inc.

Additional Information

To pay by check or invoice

Email Vivian Jimenez or
call (213) 740-9814


On or before 10/12/20 the cancellation fee is $250.00.

From 10/13/20 to 10/26/20, 50% of the fee will be refunded.

Registration fees are non-refundable for cancellations received after 10/26/20 and for no-shows.

Event FAQ

Email Vivian Jimenez or
call (213) 740-9814

If you are with a sponsor company and do not have your discount code, log into your page by clicking on your organization’s name on the CEO Sponsor Companies page (under Sponsor CEO tab) to get the code. If you do not have your password, please contact us.


November 4, 2020
November 18, 2020
Event Categories:


CA United States