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Optimizing the Operating Model Beyond COVID-19

November 4 - November 18

The Optimizing the Operating Model Workshop provides solutions to diagnosing the barriers to improved organizational performance with analytics, systems diagnostics and design thinking.

Specific applications to digital work transformation and digital product transformation will be featured. Applications for optimizing the operating model for current conditions under COVID-19 and for post-pandemic will be featured throughout the workshop.

Strategies fail when leaders take the wrong approach to diagnosing the sources of organizational performance and process improvement. Poorly-defined and led operating models are a major source of senior leader conflict and organizational under-performance. As a consequence, mid-level leaders and the people in charge of business process optimization, measurement and analytics often fail to find the best solutions to performance improvement challenges that are rooted in the work design, competencies, and individual behaviors. Currently, COVID-19 poses a threat both to ongoing operations, and to maintaining sufficient focus on longer-term strategic priorities; the workshop provides a systematic framework for prioritizing both immediate and future capability building to strike the right balance.

This workshop provides a systematic approach to defining, measuring, aligning and improving the critical elements of the business operating model.

During the program you will:

  • Learn how to apply tools and techniques from analytics, end-to-end business process optimization, and design thinking to find root causes of organizational performance.
  • Dive deep into case studies from leading companies which demonstrate how to apply the tools and techniques.
  • Apply the tools and techniques to the specific issues of digital work transformation and digital product transformation. As a result, you will be able to better prioritize where leaders should make human capital investment and change management decisions, and improve how your organization navigates the turbulent waters of digital change.
  • Learn from senior executives who have led their current and previous organizations through the challenges of systematically improving strategy execution and operating model performance.
  • Each of the six sessions includes dedicated time to work through the participants’ short-term and longer-term challenges for optimizing the operating model under both COVID-19 and beyond
  • Who should attend:

    • Anyone leading organizational transformation work, operations leaders, OD professionals, HR business partners, people analytics professionals

    “Love the tools. Love the conversations. Love the case studies and lessons learned as well as additional ways of learning.”

    “Fantastic — thought provoking.”

    “Very informative. Gave me great information I can reflect on and use.”

    “The Optimizing the Operating Model workshop is an excellent complement to the Organization Design workshops. It helped me look differently at how to set the direction of an organization based on the brand strategy, then create surgical changes to the current structure to enable the system to follow the brand direction.”

    Optimizing the Operating Model Participants, 2019


    Virtual Event

    Note: There will be a 30 minute break from 9:30-10:00am during each session.

    Day One: Wed Nov 4
    Operating models and strategic capability
    8:00 – 11:15 am (PT)

    Day Two: Thu Nov 5
    Multiple corporate identities and operating models
    8:00 – 11:15 am (PT)

    Day Three: Tue Nov 10
    Growing new or enhancing existing capabilities, including digital transformation
    8:00 – 11:15 am (PT)

    Day Four: Thu Nov 12
    Application: Digital transformation of health care
    8:00 – 11:15 am (PT)

    Day Five: Tue Nov 17
    Organization design models, the operating model and team effectiveness
    8:00 – 11:15 am (PT)

    Day Six: Wed Nov 18
    8:00 – 11:15 am (PT)


    Non-Sponsor: $2,795
    Sponsor: $2,295


    15% Group discount for teams of more than 3 people. Contact Lisa Heidrich for details.


    The following Continuing Education Units (CEU) are available for this workshop:

    • 2 CEUs
    • Course #: CEO-012


    Alec R. Levenson

    Alec R. Levenson

    Senior Research Scientist

    Center for Effective Organizations

    Mary M. O'Hara

    Mary M. O'Hara

    CHRO & SVP of Internal Communications

    Blue Shield of California

    Shayna Schulz

    Shayna Schulz

    SVP Transformation and Operations

    Blue Shield of California

    Heather Stockton

    Heather Stockton

    Functional Excellence Lead for Change Management

    W. L. Gore & Associates, Inc.

    Additional Information

    To pay by check or invoice

    Email Lisa Heidrich or
    call (213) 740-9814


    On or before 10/12/20 the cancellation fee is $250.00.

    From 10/13/20 to 10/26/20, 50% of the fee will be refunded.

    Registration fees are non-refundable for cancellations received after 10/26/20 and for no-shows.

    Event FAQ

    Email Lisa Heidrich or
    call (213) 740-9814

    If you are with a sponsor company and do not have your discount code, log into your page by clicking on your organization’s name on the CEO Sponsor Companies page (under Sponsor CEO tab) to get the code. If you do not have your password, please contact us.


    November 4
    November 18
    Event Categories:


    CA United States


    Lisa Heidrich