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Optimizing the Operating Model through Analytics and Design Thinking

November 4 - November 18

The Optimizing the Operating Model Workshop provides solutions to diagnosing the barriers to improved organizational performance with analytics, systems diagnostics and design thinking.

Specific applications to digital work transformation and digital product transformation will be featured.

Strategies fail when leaders take the wrong approach to diagnosing the sources of organizational performance and process improvement. Poorly-defined and led operating models are a major source of senior leader conflict and organizational under-performance. As a consequence, mid-level leaders and the people in charge of business process optimization, measurement and analytics often fail to find the best solutions to performance improvement challenges that are rooted in the work design, competencies, and individual behaviors.

This workshop provides a systematic approach to defining, measuring, aligning and improving the critical elements of the business operating model.

During the program you will:

  • Learn how to apply tools and techniques from analytics, end-to-end business process optimization, and design thinking to find root causes of organizational performance.
  • Dive deep into case studies from leading companies which demonstrate how to apply the tools and techniques.
  • Apply the tools and techniques to the specific issues of digital work transformation and digital product transformation. As a result, you will be able to better prioritize where leaders should make human capital investment and change management decisions, and improve how your organization navigates the turbulent waters of digital change.
  • Learn from senior executives who have led their current and previous organizations through the challenges of systematically improving strategy execution and operating model performance.

Who should attend:

  • People analytics professionals, OD professionals, HR business partners

“Love the tools. Love the conversations. Love the case studies and lessons learned as well as additional ways of learning.”

“Fantastic — thought provoking.”

“Very informative. Gave me great information I can reflect on and use.”

Optimizing the Operating Model Participants, 2019


Virtual Event

Note: There will be a 30 minute break from 9:30-10:00am during each session.

Day One: Wed Nov 4
Operating models and strategic capability
8:00 – 11:15 am (PT)

Day Two: Thu Nov 5
Multiple corporate identities and operating models
8:00 – 11:15 am (PT)

Day Three: Tue Nov 10
Growing new or enhancing existing capabilities, including digital transformation
8:00 – 11:15 am (PT)

Day Four: Thu Nov 12
Application: Digital transformation of health care
8:00 – 11:15 am (PT)

Day Five: Tue Nov 17
Organization design models, the operating model and team effectiveness
8:00 – 11:15 am (PT)

Day Six: Wed Nov 18
8:00 – 11:15 am (PT)


Non-Sponsor: $2,795
Sponsor: $2,295


15% Group discount for teams of more than 3 people. Contact Lisa Heidrich for details.


The following Continuing Education Units (CEU) are available for this workshop:

• 2 CEUs
• Course #: CEO-012


Alec R. Levenson

Alec R. Levenson

Senior Research Scientist

Center for Effective Organizations

Mary M. O'Hara

Mary M. O'Hara

CHRO & SVP of Internal Communications

Blue Shield of California

Shayna Schulz

Shayna Schulz

SVP Transformation and Operations

Blue Shield of California

Heather Stockton

Heather Stockton

Functional Excellence Lead for Change Management

W. L. Gore & Associates, Inc.

Additional Information

To pay by check or invoice

Email Lisa Heidrich or
call (213) 740-9814


On or before 10/12/20 the cancellation fee is $250.00.

From 10/13/20 to 10/26/20, 50% of the fee will be refunded.

Registration fees are non-refundable for cancellations received after 10/26/20 and for no-shows.

Event FAQ

Email Lisa Heidrich or
call (213) 740-9814

If you are with a sponsor company and do not have your discount code, log into your page by clicking on your organization’s name on the CEO Sponsor Companies page (under Sponsor CEO tab) to get the code. If you do not have your password, please contact us.


November 4
November 18
Event Categories:


CA United States


Lisa Heidrich