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Recent Research
How Companies Can Really Impact Service Quality
Benjamin Schneider (CEO)
Fall 2017
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Analytics and Design for High Performance
In this webinar Drs Levenson and Fink review the evidence on the roles of technology and control systems in promoting performance, separate from employee engagement. They show how engagement can help enhance performance in some jobs while having little to no impact in other jobs.
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How do human resources organizations measure their efficiency, effectiveness and impact?
In this article, John Boudreau and Ed Lawler report some of the findings from their 2016 survey of HR leaders in more than 100 large U.S. corporations.
How Companies Can Really Impact Service Quality
A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.
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Reinventing Talent Management: Principles and Practices for the New World of Work
In this book, preeminent organizational scholar Edward Lawler identifies a comprehensive and integrated set of talent management practices that fit today’s rapidly evolving workplace.
Workforce Data Systems are Junk Food, Not a Gold Mine
Alec Levenson discusses how people analytics in organizations is at a crossroads today. Analytics and data science are the hottest buzzwords in management since re-engineering and core competencies two decades ago.
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