There is no excerpt because this is a protected post.
A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.
October 3rd, 2017 10:00am – 11:00am (PT)
Jay CongerFebruary 21st, 2018 9:00am – 10:00am (PT)
San Jose, CA (hosted by Flex)
January 17-19, 2018
Vice President, New Platforms – Growth and Commercialization at 3M Dr. Gayle Schueller is 3M’s Vice President of New Platforms for Growth & Commercialization.… Read more »
Insight & Innovation Leader of CSAA Insurance Group David is a global business and talent innovator with a focus on cultural and organizational systems… Read more »
We have received your information. Thank you! A confirmation email is on its way to you and should arrive shortly. Gina Apruzzese (213-740-9814) will be… Read more »
Below are resources on being an ally: TED talk: Why gender equality is good for men, too Coming Out as a Supporter HeForShe Corporate Parity… Read more »
Gerald E. Ledford (CEO), Edward Lawler III (CEO), Susan A. Mohrman (CEO)