Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Using systems diagnostics to drive process improvement and change

Using systems diagnostics to drive process improvement and change

This article is the first in a two-part series on applying systems diagnostics to understand the sources of organizational underperformance (this article) and why transformations often fail to deliver (next article). It is based in part on Alec Levenson’s Strategic Analytics book. The issues addressed in the series will be covered in depth in the upcoming virtual workshop Driving Organizational Change with Data.

Webinar: Driving Change with Data and Diagnostics

Webinar: Driving Change with Data and Diagnostics

Join us to learn how data and diagnostics can be leveraged to facilitate strategic change across all layers of your organization, ensuring a cohesive and scalable transformation.

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A killer app with huge upsides and dangerous downsides: Applying AI to People Analytics

A killer app with huge upsides and dangerous downsides: Applying AI to People Analytics

Since its launch in November 2022, ChatGPT has sparked a significant surge of interest and investment in the realm of generative artificial intelligence (AI). The future trajectory of AI remains uncertain, but one application stands out with confidence: People Analytics (PA). AI’s integration into PA holds tangible potential, offering substantial benefits and immediate realizations. However, this comes with inherent risks that are challenging to mitigate. This article delves into the promising advantages of applying AI in People Analytics while also addressing strategies to navigate and prevent potential pitfalls.