Research and Insights Archive

Research and Insights from the Center for Effective Organizations

The Effects of Inquiry Paradigms on Inquirers: A Study of the Impact of Different Inquiry Methods and Topics on Two Groups of Consulting Teams

Ramkrishnan V. Tenkasi, Tojo J. Thachankary, Frank J. Barrett, and Michael R. Manning investigated the impact of two different guiding schemas about organizations and topics of inquiry, on two groups of consulting teams.

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Groups as Self-Regulating Systems: A Control Theory Perspective of Norm Formation and Enforcement

This paper by Gary C. McMahan and Patrick Wright attempts to describe the integrated nature of norm formation and norm enforcement.

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Looking Backward and Forward at Action Research

This article by G. Ledford, Jr. and S. Mohrman responds to commentaries on a set of action research studies that appeared in a special issue of Human Relations.

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The Use of Organizational Controls and Their Effects on Data Manipulation and Management Myopia: A U.S. vs Japan Comparison

Two prior papers by Merchant (1985b, 1990) have explored the use and effects of five management controls at the profit center level of a large U.S. firm. This study by Chee W. Chow, Yutaka Kato, and Kenneth A. Merchant extends the investigation to a cross-cultural context.

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The Use of Organizational Controls and Their Effects on Data Manipulation and Management Myopia: A US vs Japan Comparison

Two prior papers by Merchant (1985b, 1990) have discussed the use of perhaps the five most important types of management controls used at profit center organization levels (net income targets, expense targets, headcount constraints, procedural controls, and directives given by higher management) and the behavioral effects of these controls. This study by Chee W. Chow, Yutaka Kato, and Kenneth A. Merchant describes a cross-cultural extension of Merchant’s study.

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Do Good, Do Well: The Business Enterprise Trust Awards

This piece by James O’Toole explores both the validity of the Business Enterprise Trust’s efforts to reward business “virtue,” and the arguments of those who claim that doing good is bad business.

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Service Encounters as Rites of Integration: An Information Processing Model

David E. Bowen and Christine M. Pearson discuss how service encounters are conceptualized as rites of integration which can establish the appropriate level of psychological involvement between service providers and customers.

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Comparative Human Resource Management Practices in the U.S., Japan, Korea, and the People’s Republic of China

Mary Ann Von Glinow and Byung Jae Chung state that human Resource managers in the United States and in other countries have a number of operating assumptions that guide their thinking about the firm’s human assets.

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The Whole System is Broke and is in Desperate Need of Fixing: Notes on the Second Industrial Revolution

Ian Mitroff and Susan A. Mohrman argue that earlier conditions which made for the overwhelming success of the U.S. and Western democracies have abruptly ceased to exist.

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