This paper by Gary C. McMahan and Patrick Wright attempts to describe the integrated nature of norm formation and norm enforcement.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
This article by G. Ledford, Jr. and S. Mohrman responds to commentaries on a set of action research studies that appeared in a special issue of Human Relations.
The Use of Organizational Controls and Their Effects on Data Manipulation and Management Myopia: A U.S. vs Japan Comparison
Two prior papers by Merchant (1985b, 1990) have explored the use and effects of five management controls at the profit center level of a large U.S. firm. This study by Chee W. Chow, Yutaka Kato, and Kenneth A. Merchant extends the investigation to a cross-cultural context.
The Use of Organizational Controls and Their Effects on Data Manipulation and Management Myopia: A US vs Japan Comparison
Two prior papers by Merchant (1985b, 1990) have discussed the use of perhaps the five most important types of management controls used at profit center organization levels (net income targets, expense targets, headcount constraints, procedural controls, and directives given by higher management) and the behavioral effects of these controls. This study by Chee W. Chow, Yutaka Kato, and Kenneth A. Merchant describes a cross-cultural extension of Merchant’s study.
This piece by James O’Toole explores both the validity of the Business Enterprise Trust’s efforts to reward business “virtue,” and the arguments of those who claim that doing good is bad business.
David E. Bowen and Christine M. Pearson discuss how service encounters are conceptualized as rites of integration which can establish the appropriate level of psychological involvement between service providers and customers.
Comparative Human Resource Management Practices in the U.S., Japan, Korea, and the People’s Republic of China
Mary Ann Von Glinow and Byung Jae Chung state that human Resource managers in the United States and in other countries have a number of operating assumptions that guide their thinking about the firm’s human assets.
The Whole System is Broke and is in Desperate Need of Fixing: Notes on the Second Industrial Revolution
Ian Mitroff and Susan A. Mohrman argue that earlier conditions which made for the overwhelming success of the U.S. and Western democracies have abruptly ceased to exist.