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EEN Session: Connecting Customer and Employee Experience
November 14, 2022 at 8:00 am - 9:45 am PST
Connecting Customer and Employee Experience
Session Leader: Dave Millner
Monday November 14, 2022
8:00am PT / 11:00am ET / 4:00pm GMT / 4:00pm BST
A customer’s experience with an organization is only as good as an employee’s experience; this has been a mantra for some time now but what does the research tell us about this and how have some organizations made that tangible connection. This session will cover:
- Why employee experience is just as crucial as customer experience
- Why linking customer and employee experience data is so important
- Creating business impact by turning data and insight into action
Founder and Consulting Partner, HR Curator Ltd.