Connecting Customer and Employee Experience

Session Leader: Dave Millner

Monday November 14, 2022
8:00am PT / 11:00am ET / 4:00pm GMT / 4:00pm BST

A customer’s experience with an organization is only as good as an employee’s experience; this has been a mantra for some time now but what does the research tell us about this and how have some organizations made that tangible connection. This session will cover:

• Why employee experience is just as crucial as customer experience
• Why linking customer and employee experience data is so important
• Creating business impact by turning data and insight into action