Research and Insights Archive

Research and Insights from the Center for Effective Organizations

8 Myths About Developing Global Executives

George P. Hollenbeck (Hollenbeck Associates) and Morgan W. McCall, Jr. (USC) explain that as companies strive to expand their reach from national to global enterprises, the limiting factor is more likely to be human rather than financial capital.

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Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Responding to Integrity- and Competence-Based Trust Violations

Donald L. Ferrin (Singapore Management University), Peter H. Kim (USC), Cecily D. Cooper (University of Miami), and Kurt T. Dirks (Washington University in St. Louis) Prior research on responses to trust violations has focused primarily on the effects of apology and denial. We extend this research by studying another type of verbal response that is often used to respond to trust violations, but has not been considered in the trust literature: reticence.

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Designing Organizations that are Built to Change

Edward E. Lawler III (CEO) and Christopher G. Worley (CEO) share that as the pace of globalization and social change quickens, executives are correctly calling for greater agility, flexibility and innovation from their companies.

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The New American Workplace

The New American Workplace

James O’Toole and Edward E. Lawler III, (Palgrave-Macmillan, 2006) Thirty years ago, the bestselling “letter to the government” Work in America published to national acclaim, including front-page coverage in The New York Times, Wall Street Journal, and Washington Post.

Designing Organizations as if Change Matters

Edward E. Lawler III (CEO) and Christopher G. Worley (CEO) share that more and more executives and management theorists are calling for agility, flexibility, and innovation in the performance of organizations.

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Designing Organizations to Lead with Knowledge

Susan A. Mohrman (CEO) argues that organizational development practitioners in the knowledge economy must bring frameworks and development processes that help organizations build and sustain knowledge leadership.

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The Challenge of Designing Knowledge Work

This white paper by Susan A. Mohrman (CEO) describes the critical importance of work design in the knowledge economy.

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Rebellion and Revolution in Strategic Planning (or “Building a Strategic Architecture”)

Larry Greiner (USC) and Tom Cummings (USC) share that strategy consultants, managers and scholars have long relied on formal strategic planning to embody and implement their more abstract concepts of strategic management.

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The Roles of Engagement

Theresa M. Welbourne (eePulse) asks the questions “Are your employees engaged in your organization? Do they focus on the non-core job behaviors that make for a successful firm? ”

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Reward Systems, Motivation and Organizational Change

Edward E. Lawler III (CEO) and Christopher G. Worley (CEO) argue that organizational excellence is about change. We would not have said this in the 1970s, 1980s, or perhaps even in the 1990s. Today it almost goes without saying.

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