Research and
Insights

The global impact of leading-edge discovery

In 1979, our foundational work began a movement in the field. Today, we’re at the forefront, discovering and creating the latest knowledge in the design, leadership and transformation of organizations. We provide leaders from around the world with the trusted insights and hands-on learning they need to help solve complex challenges and build highly effective, sustainable operating models and organizations.

Recent Research

Scaling Tools

This challenge has to do with spreading worthwhile digital innovations across the enterprise
Organizations are struggling to conduct four types of scaling activity: (1) rolling out optimized processes to the larger organization; (2) growing a start-up business to a full standalone P&L; (3) scaling agile units; and, (4) pushing a capability out to the value chain
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to scale innovations

STARLab Consortium

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STARLab Digital Transformation Challenge Toolkit

This toolkit was created for your use in helping your organization through digital transformation
It is based on the work of the STARLab, which brought companies together to discuss common challenges in digital transformation and prototype solutions, including organization redesign
The toolkit was created by members of the STARLab team based on the thinking of the participants and their own experience with digital transformation and digital sociotechnical redesign

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Integration-Coordination Tools

This challenge has to do with aligning parts and units of the organization around a common digital transformation roadmap that addresses local and global digital investments
Leaders need to provide clear direction regarding what should be decided globally and what should be decided locally
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a more coordinated approach to digital transformation

STARLab Consortium

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Hierarchy-Network Tools

This challenge has to do with designing organizational networks that enable agility and connect ecosystem capabilities in place of or as a complement to traditional hierarchical structures
Silos and hierarchies must give way to networks in order to enable rapid adoption of new digital ways of working. Definitions of control, coordination, direction setting, resource allocation, trust, and strategizing in a network have to be redefined and made primary. Ecosystem networks are key.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a network-based organization

STARLab Consortium

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Front-Back Tools

This challenge has to do with using digital technology to enhance customer-focus and responsiveness
The success of delighting customers through the application of digital technology depends on the ability of the rest of the business to adapt to the new demands of digital customer service.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a more customer-focused organization

STARLab Consortium

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Digital Talent Tools

This challenge has to do with developing a strategy to upgrade the digital capabilities of talent companies were challenged by the need to recruit and retrain digital talent on the one hand and diffuse digital knowledge on the other.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to shift your talent to be more digital

STARLab Consortium

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