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In 1979, our foundational work began a movement in the field. Today, we’re at the forefront, discovering and creating the latest knowledge in the design, leadership and transformation of organizations. We provide leaders from around the world with the trusted insights and hands-on learning they need to help solve complex challenges and build highly effective, sustainable operating models and organizations.

Recent Research

Finding the Talent Pivot-Points that are Strategic to Performance Management

This webinar with John Boudreau will show how the tools and frameworks of “Strategic Partnership with Impact” offer insights to these vitally important strategic questions.

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Winning the Service Game

Learn why service quality is important and takeaway tools for creating a service climate. Benjamin Schneider will present guidelines on what it takes to deliver outstanding service based on company examples and decades of research.

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Shouldn’t You Be Working Right Now?

John Boudreau (CEO) share how most HR and management systems presume that maximizing meritocracy and differentiation between performance levels is always a good thing. Leaders would do well to question that assumption, and to become as savvy about performance differentiation as they are about differentiation when it comes to customers, financial investments and operations.

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The Emerging Role of HR Leaders and the Future of HR

Ian Ziskin will lead a conversation about the evolution of HR leadership and the future of the function, including capabilities required for success, what you need to know, with whom you need to interact, and when you are most likely to experience development.

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Rethinking Talent Management Research

For most CEOs, “talent” is at or near the top of their priority list. Yet in our 2016 survey of over 230 organisations, only 17% of respondents rated their organisation as effective in predicting and planning future talent needs. Only 20% were satisfied with the outcomes of their organisation’s Talent Management efforts. This research report draws upon international good practice, including work of leading academics, specialist consultants and experienced practitioners. The findings include practical recommendations and methodologies for improvement.

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