Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Raising Awareness of Interpretive Processes in Knowledge Work

Ramkrishnan V. Tenkasi, Richard J. Boland, Jr., and Ronald E. Purser argue that in contrast to routine work systems such as traditional manufacturing where work is defined, repetitive, and embedded in clear, shared goals, knowledge work or non-routine work as in new product development is an inherently complex, uncertain and ambiguous process.

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Supporting Knowledge Diversity in Knowledge Intensive Firms: A New Frontier for Information System Design

This paper by Richard J. Boland, Jr., Ramkrishnan V. Tenkasi, and Anil K Maheshwari argues the need for information systems that actively value the diversity of differentiated knowledge and that provide mechanisms for the integration of knowledge which respects the separateness of each expertise and way of knowing.

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Perspective Making and Perspective Taking in Communities of Knowing

In this paper, Richard J. Boland Jr. and Ramkrishnan V. Tenkasi look to science as an example of knowledge work in a community of knowing, and draw implications for the design of electronic communication systems and policies to support perspective making and perspective taking.

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Locating Meaning in Organizational Learning: The Narrative Basis of Cognition

Ramkrishnan V. Tenkasi and Richard J. Boland Jr. call for a fundamental reorientation of our understanding of human cognition and its relation to organizational learning, a turn that sees the basic organizing principle of cognition as essentially narrative and not schematic or representational.

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