Jay addresses the design of successful matrix organizations. He features the Star Model as a guide to design. He emphasizes the point that designing a successful matrix is less about structure and more about designing management processes, creating joint goals, managing conflict, clarifying roles and responsibilities and creating strong management teams; ends with HR practices, reward systems and selection criteria to complete the Star Model.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Available Content
Designing Matrix Organizations that Actually Work: How IBM, Procter & Gamble and Others Design for Success
Organization structures do not fail, says Jay Galbraith, but management fails at implementing them correctly. This is why, he explains, the idea that the matrix does not work still exists today, even among people who should know better.
Handbook of Collaborative Management Research
This handbook edited by A. B. Shani, S. A. Mohrman, W. A. Pasmore, B. Stymne, & N. Adler. (SAGE Publications, 2008) provides the latest thinking, methodologies and cases in the rapidly growing area of collaborative management research.
Make Human Capital a Source of Competitive Advantage
This article by Edward E. Lawler III (CEO) looks at four areas where human capital should have a major impact on design: corporate boards, leadership, the human resource department, and information practices.
Make Human Capital a Source of Competitive Advantage
This article by Edward E. Lawler III (CEO) looks at four areas where human capital should have a major impact on design: corporate boards, leadership, the human resource department, and information practices.
Creating American Businesses that Can Compete Globally
James O’Toole (CEO) and Edward E. Lawler III (CEO) argue that American companies increasingly outsource and offshore jobs, cut employee benefits, substitute contingent or contract workers for regular or permanent employees, eliminate traditional career paths, and reduce expenditures on training.
Designing Organizations for Growth: The Human Resource Contribution
Susan A. Mohrman (CEO) states that HR is staring at an incredible opportunity to increase its impact on organizational performance and become a true strategic partner by contributing to the organization and work design challenges that enable growth.
Organizational Communication Networks
Peter Monge (USC) and Drew Margolin (USC) explain how communication and other social networks have been the subject of considerable scholarship since the eighteenth century (Mattelart, 2000), but the past two decades have produced unprecedented growth in network theorizing and research.
Having Relevance and Impact: The Benefits of Integrating the Perspectives of Design Science and Organizational Development
This introductory paper by Susan A. Mohrman (CEO) argues that building intentional design capabilities is a primary approach to bridging theory and practice.
Why are Jobs Designed the Way they Are?
In this paper, Michael Gibbs (University of Chicago), Alec R. Levenson (CEO), and Cindy Zoghi (BLS) study job design. Do organizations plan precisely how the job is to be done ex ante, or ask workers to determine the process as they go?
Designing Organizations that are Built to Change
Edward E. Lawler III (CEO) and Christopher G. Worley (CEO) share that as the pace of globalization and social change quickens, executives are correctly calling for greater agility, flexibility and innovation from their companies.
Designing Organizations as if Change Matters
Edward E. Lawler III (CEO) and Christopher G. Worley (CEO) share that more and more executives and management theorists are calling for agility, flexibility, and innovation in the performance of organizations.