Research and Insights Archive

Research and Insights from the Center for Effective Organizations

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How Companies Can Really Impact Service Quality

Oct 19, 2017 | Performance Management, Strategic HR, Strategy Execution

A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.

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Untangling Engagement and High Performance

Aug 27, 2017 | Employee Engagement, Performance Management, Sponsor Content

Alec Levenson (CEO) and Alexis Fink (Intel) explain how employee engagement and performance are supposed to be closely related, and there is both empirical and conceptual support for a strong relationship.

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How to Measure, Reward, and Foster a Culture of Innovation

Mar 28, 2017 | Compensation and Benefits, Innovation, Performance Management

In this webinar, Dr. Soren Kaplan, one of the world’s leading experts in disruptive innovation and innovation culture, reveals how the most innovative organizations carefully consider both what goes into the innovation process and what should come out of it.

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Analytics for Driving High Performance

Mar 15, 2017 | HR Analytics, Performance Management

In this webinar, Alec Levenson and Alexis Fink discuss some of the current challenges in the way that analytics are applied to HR and talent issues. The problem we face in organizations today is not a lack of analysis but oftentimes the opposite: too much analysis and data are thrown against the wall in the hopes that something will stick and make sense.

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Human Resource Consulting

Feb 15, 2017 | Performance Management, Sponsor Content, Strategic HR, Strategy Execution, Talent Management

The field of human resources (HR) consulting is large, extremely diverse, and highly dynamic. This introductory update to the 2005 chapter by Gerald E. Ledford (CEO), Edward Lawler III (CEO), Susan A. Mohrman (CEO) provides an updated view of the HR consulting marketplace and the types of individuals and consulting firms that occupy it, as well as the organizational actors who purchase and consume HR consulting services.

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Performance Feedback Culture: The Key to Performance Management Effectiveness?

Feb 7, 2017 | Organizational Effectiveness, Performance Management

Gerry Ledford, George Benson, and Ben Schneider

February 7, 2017 9:00am – 10:00am (PT)

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Building Human Capital Advantage in Initial Public Offerings (IPOs): The Effect on Long-Term Firm Survival and Performance

Feb 1, 2017 | Performance Management, Sponsor Content

Using survey data collected from the firms’ leadership teams in the beginning of the year following their IPO, Theresa M. Welbourne (CEO) and Kyle Gibson (University of Nebraska-Lincoln) test the effects of their approaches to human capital on long-term (10-year) firm survival and performance.

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Why High Performance Work Design Trumps Employee Engagement

Oct 15, 2016 | Employee Engagement, Organization Design, Performance Management, Sponsor Content

In this article Alec Levenson (CEO) takes an in-depth look at high performance, how it’s related to and different from engagement, and what leaders have to do to develop and sustain high performance.

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Alec Levenson talks with Talent10x on creating a high-performance culture

Oct 5, 2016 | Performance Management, Talent Management

In the latest episode of Talent10x, Managing Editor Frank Kalman talks with Alec Levenson, a senior research scientist at the Center for Effective Organizations at the University of Southern California, on the value of high-performance work design and why CEOs need to pay more attention to the value of team, not individual, performance.

New CEO-WorldatWork Monograph on Cutting-Edge Performance Management

Sep 19, 2016 | Performance Management

This monograph by Ledford, G., Benson, G., and Lawler, E. provides a comprehensive report of findings from a large-scale study of cutting-edge performance management practices. It covers several topics not discussed in other papers, such as detail on types of organizations that adopt cutting edge practices and change management issues in implementing these practices.

Finding the Talent Pivot-Points that are Strategic to Performance Management

Sep 6, 2016 | Performance Management, Strategic HR, Talent Management

This webinar with John Boudreau will show how the tools and frameworks of “Strategic Partnership with Impact” offer insights to these vitally important strategic questions.

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Shouldn’t You Be Working Right Now?

Aug 10, 2016 | Performance Management, Sponsor Content

John Boudreau (CEO) share how most HR and management systems presume that maximizing meritocracy and differentiation between performance levels is always a good thing. Leaders would do well to question that assumption, and to become as savvy about performance differentiation as they are about differentiation when it comes to customers, financial investments and operations.

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