Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Available Content

Books
Editorials
News
Webinars
Working Papers

Optimizing the Operating Model

Jun 18, 2019 | ,

In this webinar, Alec Levenson will detail the critical elements including the difference between the strategic business model and the operational business model, and the role that organizational capability plays in uniting the two.

Please Sign In

This content is available only to members and requires a valid login. If you are already a member, please log in first, after which you will return to this post.

Register For Premium Access

Register for premium access to our working papers, editorials and webinars. It takes under 30 seconds. .

How Companies Can Really Impact Service Quality

Oct 19, 2017 | , ,

A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.

Please Sign In

This content is available only to members and requires a valid login. If you are already a member, please log in first, after which you will return to this post.

Register For Premium Access

Register for premium access to our working papers, editorials and webinars. It takes under 30 seconds. .

Human Resource Consulting

Feb 15, 2017 | , , , ,

The field of human resources (HR) consulting is large, extremely diverse, and highly dynamic. This introductory update to the 2005 chapter by Gerald E. Ledford (CEO), Edward Lawler III (CEO), Susan A. Mohrman (CEO) provides an updated view of the HR consulting marketplace and the types of individuals and consulting firms that occupy it, as well as the organizational actors who purchase and consume HR consulting services.

Please Sign In

This content is available only to members and requires a valid login. If you are already a member, please log in first, after which you will return to this post.

Register For Premium Access

Register for premium access to our working papers, editorials and webinars. It takes under 30 seconds. .

Using Workforce Analytics to Improve Strategy Execution

Nov 1, 2016 | , , ,

In this article Alec Levenson (CEO) introduces an approach to conducting workforce analytics that is designed to improve strategy execution and organizational effectiveness through the application of systems diagnostics.

Please Sign In

This content is available only to members and requires a valid login. If you are already a member, please log in first, after which you will return to this post.

Register For Premium Access

Register for premium access to our working papers, editorials and webinars. It takes under 30 seconds. .

Strategic Analytics, 12/1/15

Dec 15, 2015 | , , ,

This webinar aligns with Alec Levenson’s new book, Strategic Analytics: Advancing Strategy Execution and Organizational Effectiveness.

Please Sign In

This content is available only to members and requires a valid login. If you are already a member, please log in first, after which you will return to this post.

Register For Premium Access

Register for premium access to our working papers, editorials and webinars. It takes under 30 seconds. .

Data-Driven Storytelling, 5/7/15

May 7, 2015 | , ,

Theresa Welbourne discusses how Data-Driven Storytellers help leaders use HR data to have highly interactive dialogues that lead to decisive action that fuels high-impact and measurable business results.

Please Sign In

This content is available only to members and requires a valid login. If you are already a member, please log in first, after which you will return to this post.

Register For Premium Access

Register for premium access to our working papers, editorials and webinars. It takes under 30 seconds. .

It Takes a Village: Creating HR Strategic Impact by Reaching Out Beyond the HR Function, 9/23/14, recording/slides

Sep 23, 2014 | ,

John Boudreau (Professor and Research Director)
Do your chief strategy, marketing, operations and technology officers help create your organizations HR strategy? They should.

Please Sign In

This content is available only to members and requires a valid login. If you are already a member, please log in first, after which you will return to this post.

Register For Premium Access

Register for premium access to our working papers, editorials and webinars. It takes under 30 seconds. .