Is turnover such a bad thing? Ed Lawler discusses the benefits of turnover using methods incorporated by Zappos as an example.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Available Content
Systems Diagnostics are Essential to Create High Performance
Alec Levenson explains that at its most fundamental, a systems approach demands that we look at the entire organizational system when diagnosing the sources of performance problems to identify solutions that work.
Susan G. Cohen Doctoral Research Award
The Susan G. Cohen Research Award in Organization Design, Effectiveness, and Change, jointly given by CEO and the Organization Development and Change (ODC) division of the Academy of Management, is offered in remembrance of Dr. Susan Cohen, who was a research scientist at CEO, in the Marshall School of Business, University of Southern California, from 1988-2006.
Designing Organizations for the Digital World
In this webinar, Stu Winby, President, Spring Networks, will join CEO Research Scientists Sue Mohrman and Chris Worley to discuss and give examples of the fundamentally changed organization designs that are emerging.
How to Create a Culture of Innovation
In this webinar, Dr. Soren Kaplan, one of the world’s leading experts in disruptive innovation and innovation culture, reveals how the most innovative organizations carefully consider both what goes into the innovation process and what should come out of it.
Workforce Work Engagement is Worth Pursuing
Benjamin Schneider (CEO) discusses how there is considerable debate about whether employee engagement in the work they do has long-term benefits for the companies in which they work.
How Companies Can Really Impact Service Quality
Benjamin Schneider (CEO)
Fall 2017
Analytics and Design for High Performance
In this webinar Drs Levenson and Fink review the evidence on the roles of technology and control systems in promoting performance, separate from employee engagement. They show how engagement can help enhance performance in some jobs while having little to no impact in other jobs.
How do human resources organizations measure their efficiency, effectiveness and impact?
In this article, John Boudreau and Ed Lawler report some of the findings from their 2016 survey of HR leaders in more than 100 large U.S. corporations.
How Companies Can Really Impact Service Quality
A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.
Reinventing Talent Management: Principles and Practices for the New World of Work
In this book, preeminent organizational scholar Edward Lawler identifies a comprehensive and integrated set of talent management practices that fit today’s rapidly evolving workplace.
Workforce Data Systems are Junk Food, Not a Gold Mine
Alec Levenson discusses how people analytics in organizations is at a crossroads today. Analytics and data science are the hottest buzzwords in management since re-engineering and core competencies two decades ago.