Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Efficiency-Innovation Tools

This challenge has to do with using digital technology to enhance organizational ambidexterity
Companies reported that designing and balancing efficiency and digital innovation is hard and fraught with tensions and conflicts. The two types of work produce radically different structures, designs and cultures, which are often contradictory in purpose and management.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions

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Scaling Tools

This challenge has to do with spreading worthwhile digital innovations across the enterprise
Organizations are struggling to conduct four types of scaling activity: (1) rolling out optimized processes to the larger organization; (2) growing a start-up business to a full standalone P&L; (3) scaling agile units; and, (4) pushing a capability out to the value chain
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to scale innovations

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STARLab Digital Transformation Challenge Toolkit

This toolkit was created for your use in helping your organization through digital transformation
It is based on the work of the STARLab, which brought companies together to discuss common challenges in digital transformation and prototype solutions, including organization redesign
The toolkit was created by members of the STARLab team based on the thinking of the participants and their own experience with digital transformation and digital sociotechnical redesign

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Integration-Coordination Tools

This challenge has to do with aligning parts and units of the organization around a common digital transformation roadmap that addresses local and global digital investments
Leaders need to provide clear direction regarding what should be decided globally and what should be decided locally
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a more coordinated approach to digital transformation

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Hierarchy-Network Tools

This challenge has to do with designing organizational networks that enable agility and connect ecosystem capabilities in place of or as a complement to traditional hierarchical structures
Silos and hierarchies must give way to networks in order to enable rapid adoption of new digital ways of working. Definitions of control, coordination, direction setting, resource allocation, trust, and strategizing in a network have to be redefined and made primary. Ecosystem networks are key.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a network-based organization

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Front-Back Tools

This challenge has to do with using digital technology to enhance customer-focus and responsiveness
The success of delighting customers through the application of digital technology depends on the ability of the rest of the business to adapt to the new demands of digital customer service.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a more customer-focused organization

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Digital Talent Tools

This challenge has to do with developing a strategy to upgrade the digital capabilities of talent companies were challenged by the need to recruit and retrain digital talent on the one hand and diffuse digital knowledge on the other.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to shift your talent to be more digital

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Digital Leadership Tools

This challenge has to do with getting leaders up to speed on what they need to know and do to support digital transformation
Companies reported that designing and balancing efficiency and digital innovation is hard and fraught with tensions and conflicts. The two types of work produce radically different structures, designs and cultures, which are often contradictory in purpose and management.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you

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Digital Change Tools

This challenge has to do with enhancing the scope, scale and speed of change to accommodate the rapid pace of digitization
Despite obvious interdependencies among the different changes, the organization lacked the capability to orchestrate, coordinate, and sequence these multiple, simultaneous, and often fundamental changes.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to enhance your organization’s ability to change

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Ecosystem Design Webinar with BASF (Audio Only)

In this webinar, Alan Weinstein, Global KAM & Customer Network Leader at BASF describes the creation of a global ecosystem network organization at BASF.

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Digital Sociotechnical System Design

Stu Winby (Spring) and Sue Mohrman, Ph.D. (CEO) explain how digital platforms increasingly are dictating how work is carried out, breaking down boundaries between companies, geographies, customers, and other stakeholders and participants, and determining who will benefit from advancing technology.

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Reflections: Sociotechnical Systems Design and Organization Change

This paper by William Pasmore, Ph.D. (Center for Creative Leadership), Stu Winby (Spring), Sue Mohrman, Ph.D. (CEO) traces the evolution of sociotechnical systems design from its origins in the coal mines of Great Britain to the present day and beyond, into our digital future.

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