Mary Ann Von Glinow argues that many problems arise from potential incompatibilities between characteristics of high technology and professional employees and traditional organizational authority and control systems.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Available Content
Quality of Work Life Programs in the 1980’s
Quality of Work Life (QWL) programs are examined as a strategy for human resource management in this paper by C. Cammann and G. Ledford, Jr.
Beyond Testimonials: Learning from a Quality Circles Program
Susan A. Mohrman and L. Novelli state that quality circles programs are based on the assumptions that employee participation leads to valued outcomes such as intrinsic satisfaction and recognition, and that it also results in the implementation of changes which enhance productivity and satisfaction.
Quality of Work Life: Perspectives and Directions
Quality of Work Life as a variable and concept is explored throughout its different stages of development in this paper by David A. Nadler and Edward E. Lawler III.
Implementing Quality Work Life Programs
Susan A. Mohrman and Thomas Cummings state that quality of worklife programs attempt fundamental value and behavioral changes in organizational. This requires the establishment of structures and processes to facilitate learning. Such structures and processes are discussed.
The Role of Feedback in the Creation of Useful Knowledge
Mary Ann Von Glinow and Nirmal Sethia explain that practical usefulness or relevance of the knowledge produced in academic settings has become an issue of growing concern in recent years.
The Design of Performance Appraisal Systems: Some Implications from Research Findings
The impacts of performance appraisal system design elements (e.g. type of appraisal form, timing of form completion and
whether or not the subordinate compiles information for the review) on (1) perceptions of work planning during the performance appraisal session, (2) subordinate ownership involvement in the session, and (3) performance improvements are examined in this paper by Susan Resnick and Allan M. Mohrman, Jr.
The Impact of Discussing Salary Action in the Performance Appraisal Meeting
The impact of discussing vs. not discussing salary action on process characteristics (e.g., participation), content characteristics (e.g. work-planning) and PA outcomes (e.g., utility and satisfaction) is examined in a sample of supervisor subordinate pairs in this article by J. Bruce Prince (Concordia University) and Edward E. Lawler III (USC).
Motivation and Performance Appraisal Behavior
This paper by Allan M. Mohrman, Jr. (CEO) and Edward E. Lawler III (CEO) explores how the organizational context and the actor’s perceptions of the situation lead to performance appraisal behavior.
The Diffusion of QWL as a Paradigm Shift
Allan M. Mohrman, Jr. (CEO) and Edward E. Lawler III (CEO) define the construct of paradigm in terms of its component elements: subject matter, values, methods, social networks, theories, and exemplars.
Productivity and the Quality of Work Life
Edward E. Lawler III (CEO) and G. Ledford, Jr. (CEO) summarize the results of eight case studies of quality of worklife change programs.
Controlling the Performance of Professional Employee Through the Creation of Congruent Environments
Mary Ann Von Glinow (USC) states that many problems arise from potential incompatibilities between characteristics of professional employees and characteristics of the organizational situation, specifically the system.