Research and Insights Archive

Research and Insights from the Center for Effective Organizations

USC CEO Webinar: Driving Organizational Change with Data – in the Age of AI

USC CEO Webinar: Driving Organizational Change with Data – in the Age of AI

Over the past quarter century, workforce/people analytics has become central to the work of HR. Yet good analytical work often fails to gain traction. And even though AI is poised to transform how analytics is conducted, it cannot solve the challenge of integrating data-based insights with effective organizational change. Integrating analytical practices with organization development and change practices can help each of these HR specialties be stronger, driving better overall outcomes for the organization, and make the best use of what AI has to offer.

Using Analytics and AI to Drive Org Change

Using Analytics and AI to Drive Org Change

As some astute commentators have noted, many features of what we today call “artificial intelligence” have been around in a number of forms for many years. Prior to the launch of ChatGPT and the global explosion of people using generative AI models, we had machine learning and other forms of highly sophisticated computer-based modelling that provided many of the features of genAI behind the scenes, invisible to us end users. So in one sense, the current genAI models are like a coming out – or coming of age – party for a technology that now is clear to everyone.

Tariffs, inflation and compensation

Tariffs, inflation and compensation

The global economy is suffering through a particularly difficult time right now. The recent onslaught of sharply-changing tariffs, and uncertainty about the future of international trade and supply chains, has leaders turning to time-honored strategies for keeping costs down. And since labor costs often are the largest on a company’s balance sheet, cutting headcount, salaries and hourly compensation usually are at the top of the list. But should they be?

Strategic Leadership is at a Crossroads

Today’s generation of senior executives developed their expertise, and advanced in their careers, in a world that looks very different from where we stand today. This article addresses how things have changed, where they stand today, and what leaders now need to do to enable successful strategy execution in 2025 and beyond.

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Diagnosing and adjusting transformations to ensure success

Diagnosing and adjusting transformations to ensure success

This article is the third in a three-part series on applying systems diagnostics to understand the sources of organizational underperformance (Using systems diagnostics to drive process improvement and change), why transformations often fail to deliver (Designing transformations to avoid failure), and how to keep transformations from going off course (this one). It is based in part on my Strategic Analytics book. The issues addressed in the series will be covered in depth in the upcoming workshop Driving Organizational Change with Data.

Designing transformations to avoid failure

Designing transformations to avoid failure

This article is the second in a three-part series on applying systems diagnostics to understand the sources of organizational underperformance (Using systems diagnostics to drive process improvement and change), why transformations often fail to deliver (this one), and how to keep transformations from going off course (Diagnosing and adjusting transformations to ensure success)). It is based in part on my Strategic Analytics book. The issues addressed in the series will be covered in depth in the upcoming virtual workshop Driving Organizational Change with Data.

Using systems diagnostics to drive process improvement and change

Using systems diagnostics to drive process improvement and change

This article is the first in a two-part series on applying systems diagnostics to understand the sources of organizational underperformance (this article) and why transformations often fail to deliver (next article). It is based in part on Alec Levenson’s Strategic Analytics book. The issues addressed in the series will be covered in depth in the upcoming virtual workshop Driving Organizational Change with Data.

Webinar: Driving Change with Data and Diagnostics

Webinar: Driving Change with Data and Diagnostics

Join us to learn how data and diagnostics can be leveraged to facilitate strategic change across all layers of your organization, ensuring a cohesive and scalable transformation.

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