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Research and Insights from the Center for Effective Organizations

Diagnosing and adjusting transformations to ensure success

Diagnosing and adjusting transformations to ensure success

This article is the third in a three-part series on applying systems diagnostics to understand the sources of organizational underperformance (Using systems diagnostics to drive process improvement and change), why transformations often fail to deliver (Designing transformations to avoid failure), and how to keep transformations from going off course (this one). It is based in part on my Strategic Analytics book. The issues addressed in the series will be covered in depth in the upcoming workshop Driving Organizational Change with Data.

Designing transformations to avoid failure

Designing transformations to avoid failure

This article is the second in a three-part series on applying systems diagnostics to understand the sources of organizational underperformance (Using systems diagnostics to drive process improvement and change), why transformations often fail to deliver (this one), and how to keep transformations from going off course (Diagnosing and adjusting transformations to ensure success)). It is based in part on my Strategic Analytics book. The issues addressed in the series will be covered in depth in the upcoming virtual workshop Driving Organizational Change with Data.

Using systems diagnostics to drive process improvement and change

Using systems diagnostics to drive process improvement and change

This article is the first in a two-part series on applying systems diagnostics to understand the sources of organizational underperformance (this article) and why transformations often fail to deliver (next article). It is based in part on Alec Levenson’s Strategic Analytics book. The issues addressed in the series will be covered in depth in the upcoming virtual workshop Driving Organizational Change with Data.

Is the Future of Work Lost in Translation?

Is the Future of Work Lost in Translation?

The increasing pace of work transformation is evident in the surge of gig work, demands for increased work flexibility, the institutionalization of remote/hybrid work accelerated by the pandemic, and the increasing integration of robots and Generative AI with human workers. It should come as no surprise that the number of resumes mentioning the “Future of Work” has surged over the last decade, with a slight decline recently, possibly due to layoffs and changing priorities.

A killer app with huge upsides and dangerous downsides: Applying AI to People Analytics

A killer app with huge upsides and dangerous downsides: Applying AI to People Analytics

Since its launch in November 2022, ChatGPT has sparked a significant surge of interest and investment in the realm of generative artificial intelligence (AI). The future trajectory of AI remains uncertain, but one application stands out with confidence: People Analytics (PA). AI’s integration into PA holds tangible potential, offering substantial benefits and immediate realizations. However, this comes with inherent risks that are challenging to mitigate. This article delves into the promising advantages of applying AI in People Analytics while also addressing strategies to navigate and prevent potential pitfalls.

Beyond Diversity: Is it Time for the Chief Relational Officer Job?

Beyond Diversity: Is it Time for the Chief Relational Officer Job?

Have you noticed that the people working in diversity are having a bit of an identity crisis?  The names of the departments have gone from Diversity to Diversity and Inclusion to Diversity Equity and Inclusion to some variations that include Diversity Inclusion and the term Belonging. Occasionally, you might see the term equality. For example, in numerous bold statements, Salesforce aggressively uses the word equality. Salesforce has embraced the term equality while in other organizations this language often is intentionally deleted from references to any diversity work.