In this webinar, Theresa Welbourne spoke with Jo Macbeth and Dan Hardaker, who work in the Employee Involvement and Experience group at Telefonica O2 UK, who told their story about developing data coaching skills and the effect it is having on their own development and on the organization.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Available Content
Action Research: An Overview
This paper by Susan A. Mohrman (CEO) addresses the history of action research, its features, and how it differs from more traditional science-based research.
Measuring Internal Communication: A toolkit for planning, conducting and applying performance measurement research
Theresa Welbourne asks “Why isn’t pure measurement or data enough to drive action?” Action planning requires powerful research data and dialogue.
Testing a Business Model Including Nonfinancial Measures in the Homebuilding Industry
Clara Xiaoling Chen (University of Illinois), Melissa Martin (Arizona State University), and Kenneth A. Merchant (USC) test a business model that includes customer satisfaction, employee satisfaction, and financial performance from a company in the homebuilding industry for the period 2001-2004.
Why HR Practices are not Evidence-Based
Edward E. Lawler III (CEO) states that in short, most organizations do not practice evidence-based human resource management. As a result, they often under-perform with respect to their key stakeholders: employees, investors and the community.
Are Surveys “Evil”?
Using a model that spells out the differences between surveys and data and dialogue tools, Theresa M. Welbourne (eePulse) shows how it becomes clear how to move a survey or score-taking process to one that uses interactive dialogues and produce fast, measurable results.
Harnessing the Power of HR Analytics: Why Building HR’s Analytics Capability Can Help It Add Bottom-Line Value
In this article by Alec R. Levenson (CEO), the usefulness of ROI, cost-benefit, and impact analysis are compared.
HR Metrics and Analytics – Uses and Impacts
In this article by Edward E. Lawler III (CEO), Alec R. Levenson (CEO), and John W. Boudreau (CEO), whether and how the HR function in corporations uses metrics and analytics is studied.
Tapping the Full Potential of Human Resource Information Systems – Shifting the HR Paradigm from Service Delivery to a Talent Decision Science
John W. Boudreau (CEO) and Peter M. Ramstad (Personnel Decisions International) explain that the technical capabilities of human resource information systems (HRIS) are undeniable. HRIS vendors, service providers and their customers constantly find new ways to enhance the speed, capacity, accessibility and global reach of their systems.
Doing Research That is Useful to Practice: A Model and Empirical Exploration
Drawing from literature on knowledge transfer and cognition, S. Mohrman, C. Gibson, and A. Mohrman, Jr. develop a theoretical model for conducting research that is useful to practitioners. We explore the potential of this model by examining the usefulness of a research project involving ten companies.
Testing for Groupness: A Theory-Based Approach to Aggregation Issues in Work Group Research
In this paper, Diane E. Bailey, Eileen M. Van Aken, and Susan G. Cohen address the issue of aggregating individual employee level data to the work group level.
Systems are Not Solutions: Issues in Creating Information Systems that Account for the Human Organization
Edward E. Lawler III, Philip H. Mirvis
1981 (republished 1994)