Research and Insights Archive

Research and Insights from the Center for Effective Organizations

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Services Marketing and Management: Implications for Organizational Behavior

Jun 1, 1987 | ,

David E. Bowen and Benjamin Schneider argue that the marketing of services and the management of service organizations have been understudied relative to the marketing of goods and the management of organizations that produce goods.

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Quality Circles: After the Honeymoon

Dec 1, 1986 | , ,

Edward E. Lawler III and Susan A. Mohrman argue that quality circles are a widely practiced approach to improving organizational performance.

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The Slack is Gone: How the U.S. Lost Its Competitive Edge in the World Economy

Sep 1, 1986 | , ,

Ian Mitroff and Susan A. Mohrman state that during the late 1970s, when chronic inflation eroded the dollar’s value in international trade, American goods became artificially attractive to foreign buyers-and American manufacturers were lulled into an artificial sense of security about their ability to compete.

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The Whole System is Broke and is in Desperate Need of Fixing: Notes on the Second Industrial Revolution

Aug 1, 1986 | , , , ,

Ian Mitroff and Susan A. Mohrman argue that earlier conditions which made for the overwhelming success of the U.S. and Western democracies have abruptly ceased to exist.

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Transference and Countertransference in Action Research Relationships

Aug 3, 1984 | , ,

Gerald Ledford, Jr. explores transference and countertransference, two concepts from the psychotherapeutic literature, and their relevance to action research relationships is considered.

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Education, Management Style & Organizational Effectiveness

Mar 2, 1984 | , ,

Edward E. Lawler III examines the relationship between education, management style, and organizational effectiveness.

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Utilization of Organizational Behavior Knowledge: The Improbable Task

Mar 1, 1984 | , ,

This paper by Warren G. Bennis and Joseph DeBell aims to outline and evaluate the major interventions used to apply behavioral science to improving organizational effectiveness.

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Employee Participation Programs: Implications for Productivity Improvement

Dec 1, 1982 | , ,

Susan A. Mohrman states that the relationship between organizational effectiveness and employee participation in decision-making has been the subject of academic interest for decades.

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Creating High Involvement Work Organizations

Mar 1, 1980 | , ,

Edward E. Lawler III (CEO) points to the many successful new plants that follow a participative model. This same model can be applied to traditional organizations with high likelihood of good productivity and a high quality of work life.

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Making MBO Effective

Feb 1, 1980 | , ,

This article by Steven Kerr (USC) maintains that many, perhaps most, approaches to MBO (Management by Objectives) contain logical inconsistencies and make assumptions that are contrary to what is know about people and about organizations.

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