Working Papers

Research and Insights from the Center for Effective Organizations

Developing the Expert Leader

In this article, Morgan W. McCall, Jr. (USC) and George P. Hollenbeck (Hollenbeck and Associates) look at leadership through the lens of expertise and relate the findings of a wide range of research on experts, expertise, and expert performance to how we think about leaders and leadership development.

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Are All Nonfinancial Performance Measures Created Equal? Evidence on Customer Satisfaction and Employee Satisfaction Measures from the Homebuilding Industry

Clara Xiaoling Chen (University of Illinois), Melissa Martin (USC), and Kenneth A. Merchant’s (USC) findings suggest that the validity of a business model depends not only on the soundness of the conceptual model per se, but also on how the variables in the business model are measured.

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Designing Organizations for Growth: The Human Resource Contribution

Susan A. Mohrman (CEO) states that HR is staring at an incredible opportunity to increase its impact on organizational performance and become a true strategic partner by contributing to the organization and work design challenges that enable growth.

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Performance Measure Properties and Incentive System Design

Michael Gibbs (University of Chicago), Kenneth A. Merchant (USC), Wim A. Van Der Stede (London School of Economics), and Mark E. Vargas (University of Texas) analyze effects of performance measure properties (controllable and uncontrollable risk, distortion, and manipulation) on incentive plan design, using data from auto dealership manager incentive systems

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Why HR Practices are not Evidence-Based

Edward E. Lawler III (CEO) states that in short, most organizations do not practice evidence-based human resource management. As a result, they often under-perform with respect to their key stakeholders: employees, investors and the community.

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National Differences in Performance-Dependent Compensation Practices: The United States vs. The Netherlands

This paper by E. Pieter Jansen (University of Groningen), Kenneth A. Merchant (USC), and Wim A. Van Der Stede (London School of Economics) describes the findings of a study aimed at providing an international replication of a U.S.-based study by Gibbs et al. (2004, 2006) focused on the performance-dependent compensation practices of firms in the automobile retailing industry.

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Volunteerism: Leaders’ Attitudes, Thoughts and Behaviors

Theresa M. Welbourne (CEO) describes that the focus of the current Leadership Pulse was volunteerism at work.

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The People Paradox: A Study of Future Growth Opportunities

Theresa W. Welbourne (CEO) shares that growth and success increase energy, and even if the growth is small or even if the efforts to grow your organization are less than you would like to see, at least some movement will energize your leaders and employees.

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Is Expatriation Good for My Career? The Impact of Expatriate Assignments on Perceived and Actual Career Outcomes

This study by George S. Benson (University of Texas) and Marshall Pattie (Towson University) examines the impact of expatriate assignments on career growth and the external marketability of U.S. employees of a large professional services firm.

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Organizational Communication Networks

Peter Monge (USC) and Drew Margolin (USC) explain how communication and other social networks have been the subject of considerable scholarship since the eighteenth century (Mattelart, 2000), but the past two decades have produced unprecedented growth in network theorizing and research.

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Employment Horizon and the Choice of Performance Measures: Empirical Evidence from Annual Bonus Plans of Loss-Making Entities

Michal Matejka (University of Michigan), Kenneth A. Merchant (USC), and Wim A. Van Der Stede (London School of Economics) examine the extent to which the presence of employment horizon issues affects the relative emphasis on financial versus nonfinancial performance measures in annual bonus plans.

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CEO Compensation: What Board Members Think

Edward E. Lawler III (CEO) and David Finegold (Rutgers University)
Survey data were gathered from 660 board members of the largest publicly traded corporations. They think that CEO compensation is too high in many corporations.

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