Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Pay Systems Must Support Quality

The relationship between pay systems and total quality management systems is discussed in this paper by Edward Lawler III.

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Designing Pay Systems for Teams

Three different approaches to teams are identified–parallel teams, project teams and work teams in this article by Ed Lawler III and Susan Cohen.

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Strategic Human Resource Management

E. Lawler III, S. Cohen, and L. Chang discuss the role that human resource functions play in complex organization. Emphasis is placed on how the human resource function can become more strategically involved in the business and assesses the progress of large companies in moving toward a strategic partnership role for HR.

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Total Quality Management: Practices in the Fortune 1000

E. Lawler III, S Mohrman, and G. Ledford, Jr. report on the results of the Center for Effective Organizations survey of the Fortune 1000 companies. Particular focus is on the kind of total quality management practices which are adopted by these companies.

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Total Quality-Oriented Human Resource Management

D. Bowen and E. Lawler III argue that human resources holds the key to sustained quality improvement. Consequently, the HRM department can potentially play a critical role in an organization’s TQM effort.

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Strategic Reward Systems

This chapter by D. Jenkins and E. Lawler III presents theory and research on the role of pay systems in complex organizations.

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Applying Employee Involvement in Schools

This paper by S. Mohrman, E. Lawler III, and A. Mohrman, Jr. explores the applicability of employee involvement approaches to the management of schools. Three approaches to involvement are each described for organizations in general and then applied to schools in particular.

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Facing the Customer: Empowerment or Production Line?

D. Bowen and E. Lawler III explain that in recent years, there has been a rush to adopt an empowerment approach, in which employees face the customer “free of rulebooks,” encouraged to do whatever is necessary to satisfy the customer. The production-line approach is a very different management style.

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Paying the Person: A Better Approach to Management

This article by Edward Lawler III reviews problems with job based management systems and focuses particularly on the impact of job evaluation systems.

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Managing Employee Involvement

Edward Lawler III considers three types of involvement: suggestion, job and high. Points out how they differ in structure and impact. Identifies the organization conditions where each fits best.

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The Performance Management of Teams

This paper by A. Mohrman, Jr., S. Mohrman, and E. Lawler III describes some of the forces that are heightening the importance of teamwork in organizations today, and the challenges they pose for the management of performance.

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The New Plant Revolution Revisited

This article by Edward Lawler III reviews and updates an earlier article “The New Plant Revolution.” Concludes that the new plant model has worked well, but has some weaknesses. These include lack of financial incentive, team effectiveness and full business integration.

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