Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Hierarchy-Network Tools

This challenge has to do with designing organizational networks that enable agility and connect ecosystem capabilities in place of or as a complement to traditional hierarchical structures
Silos and hierarchies must give way to networks in order to enable rapid adoption of new digital ways of working. Definitions of control, coordination, direction setting, resource allocation, trust, and strategizing in a network have to be redefined and made primary. Ecosystem networks are key.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a network-based organization

STARLab Consortium

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Front-Back Tools

This challenge has to do with using digital technology to enhance customer-focus and responsiveness
The success of delighting customers through the application of digital technology depends on the ability of the rest of the business to adapt to the new demands of digital customer service.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to design a more customer-focused organization

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Digital Talent Tools

This challenge has to do with developing a strategy to upgrade the digital capabilities of talent companies were challenged by the need to recruit and retrain digital talent on the one hand and diffuse digital knowledge on the other.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to shift your talent to be more digital

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Digital Leadership Tools

This challenge has to do with getting leaders up to speed on what they need to know and do to support digital transformation
Companies reported that designing and balancing efficiency and digital innovation is hard and fraught with tensions and conflicts. The two types of work produce radically different structures, designs and cultures, which are often contradictory in purpose and management.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you

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Digital Change Tools

This challenge has to do with enhancing the scope, scale and speed of change to accommodate the rapid pace of digitization
Despite obvious interdependencies among the different changes, the organization lacked the capability to orchestrate, coordinate, and sequence these multiple, simultaneous, and often fundamental changes.
These tools are intended to help raise awareness of the challenge and to provide useful guides to actions you can take to enhance your organization’s ability to change

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BEYOND AGILE HR: YOUR COMPANY MUST EMBRACE AGILE WORK

BEYOND AGILE HR: YOUR COMPANY MUST EMBRACE AGILE WORK

In The Inevitable, author and co-founder of Wired magazine Kevin Kelly describes twelve disruptive technological forces. One is “becoming,” in which products, services and relationships are perpetually both obsolete and upgraded.

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Building Management Processes to Support Agility

Christopher G. Worley (CEO), Thomas Williams (PwC Strategy LLP), Edward E. Lawler III (CEO) explain how agile organizations continuously adjust to changing circumstances by, for example, launching new products or eliminating old ones, entering new markets or exiting underperforming ones, or building new capabilities. This requires management processes that can support adaptability over time.

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How HR Supports Organization Agility, 2/29/2016

In this webinar, Chris Worley and Sue Mohrman, Senior Research Scientists and Directors of CEO’s Organization Design Program, describe the foundations of agility – how the full systems design using the Star Model compliments today’s VUCA world.

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Changing Tires on a Moving Car: Management Processes that Support Agility

The term “agility” gets tossed around a lot these days. Strategists tout the virtues of strategic agility, fast strategy, and resilience.

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Agility’s Dirty Little Secret

Christopher G. Worley (CEO), Thomas Williams (PwC Strategy), and Edward E. Lawler III (CEO)
The Agility Pyramid describes how the four agility routines and management processes work together to keep an organization’s capabilities effective and refreshed.

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Organization Agility and Talent Management

This article by Edward E. Lawler III (CEO) and Christopher G. Worley (CEO) uses case studies on Netflix and oDesk to show that organizations can create an agile workforce by adopting a set of talent management practices that encourage employees to learn and develop, and by reducing the transaction costs associated with changing the skill sets in their workforce.

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