Research and Insights Archive

Research and Insights from the Center for Effective Organizations

Effects of Task Interdependence and Type of Communication on Performance in Virtual Teams

This laboratory study by Susan G. Cohen (CEO) and Ramon Rico (Universidad Autónoma de Madrid) proposes a model of virtual team performance based on the fit between the characteristics of the task and the type of communication media used by members of the team.

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Building Trust: Effective Multi-Cultural Communication Process in Virtual Teams

Cristina B. Gibson and Jennifer A. Manuel share that collective trust is a crucial element of virtual team functioning. Collective trust can be defined as a shared psychological state in a team that is characterized by an acceptance of vulnerability based on expectations of intentions or behaviors of others within the team.

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Virtual Teams that Work: A Framework for Virtual Team Effectiveness

Susan G. Cohen and Cristina B. Gibson share how virtual teams can be either dramatic successes or dismal failures (or anywhere in between). Virtual teams amplify both the benefits and the costs of teamwork.

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Best Practices for Virtual Team Effectiveness

Cristina B. Gibson and Susan G. Cohen discuss best practices for virtual-team leaders, members, and facilitators.

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Complex Collaborations in the New Global Economy

Susan G. Cohen and Don Mankin state that traditional forms of collaboration — between individuals and within teams — are not sufficient for competing effectively in the new, demanding global business environment.

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Meeting the Performance Challenge: Calculating ROI for Virtual Teams

A. Levenson and S. Cohen explain that virtual teams are all the rage these days. The reasons for their prevalence are well known. But when does it make sense to operate virtually versus face-to-face (FTF)?

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Seven Challenges to Virtual Team Performance: Lessons from Sabre, Inc.

Bradley L. Kirkman, Benson Rosen, Cristina B. Gibson, Paul E. Tesluk, and Simon O. McPherson share that advances in communications and information technology create new opportunities for organizations to build and manage virtual teams.

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Collaboration in the Virtual Organization

Susan G. Cohen and Don Mankin believe that collaboration is the key to effectiveness in the virtual organization.

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