This case by Susan G. Cohen examines the role of a consultant to a corporation’s consumer advisory panel. It discusses the consultant’s response to an ethical dilemma and her choice of intervention strategies. It is written from the consultant’s vantage point, revealing her planning and decision-making processes.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Available Content
A Conditional Theory of CEO Intervention and Strategic Change
According to Arvind Bhambri and Larry Greiner, research reveals that new CEOs frequently intervene to attempt major strategic change but, on average, make a minimal impact on the economic performance of their organizations.
International Competitiveness and the Design of Organizations
Many American businesses have lost their competitive advantage. But the focus of this paper by Edward E. Lawler III is not on proving the case, that has already been done; it is on what strategies organizations can take to recapture the advantage.
Technology and Global Strategies and Organizations
Jay Galbraith discusses how technology is viewed as a pervasive force bringing about today’s global competition.
From Recovery to Development: Manufacturing Becomes More Competitive
Jay Galbraith states that the 1980’s have continued the competitive trends which began in the 1970’s. The 1990’s appear to be more of the same. This paper examines the environmental forces that are driving today’s and tomorrow’s strategies.
New CEO Intervention and Dynamics of Deliberate Strategic Change
Larry E. Greiner and Arvind Bhambri state that growing evidence in the executive succession literature and the business press makes clear that many new CEOs attempt to introduce strategic change upon entering their jobs.
Strategically Designed Benefit Plans as a Source of Competitive Advantage
David E. Bowen and Chistopher A. Wadley discuss how employee benefit plans, which can add 50% to payroll and be neither understood nor appreciated by employees, can be a source of costly headaches for a firm.
Service in Manufacturing: Some Strategic and Theoretical Implications
In this paper by David E. Bowen, Caren J. Siehl, and Benjamin Schneider, approaches to enhancing the competitiveness of domestic manufacturing operations are re-conceptualized as ways of restructuring production operations to include attributes of service operations.
Changing Organizations: Strategic Choices
Key strategic choices in the design of change efforts are considered by Edward E. Lawler III. It is concluded that change efforts should be designed to incorporate such feature as informed consent, reinvention, a combination of bottoms up and top down change, organization wide installation and motivation based on a positive view of the change to be installed.
Human Resource Management: Meeting the New Challenges
The challenges which face the human resources function are reviewed by Edward E. Lawler III. It is argued that human resources departments need to improve their information systems, provide expert resources help, set and implement strategy, and manage the organization’s culture.
Compiled Opinion Editorials
A compiled set of opinion editorials by Edward E. Lawler III and Warren Bennis is presented.
Impediments to the Sino-U.S. Joint Venture Process
Mary Ann Von Glinow and Mary B. Teagarden state that joint ventures between the United States and China have increased dramatically since normalization of relationships resulting in China’s Open Door Policy.
