Over the years, data has supported the notion that culture eats strategy for breakfast. But then subsequent studies suggest that strategy is more important — it eats culture. This year is an interesting mix.
by Theresa M. Welbourne
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Available Content
Evolving Operating Models Under COVID-19
Evolving operating models under COVID-19
with Alec Levenson and Beth Gunderson
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Leading Transformation: The Role of HR Professionals in Power, Politics and Control Webinar
Leading Transformation: The Role of HR Professionals in Power, Politics and Control Webinar
with Paul Taffinder, Max Blumberg, and Alec Levenson
HR Resources for COVID-19
Last updated January 18, 2023 As we continue to adjust to a “new normal”, we would like to remind you of the resources available to help you and your organization. Most businesses have been transitioning to increased remote work, and have moved events and learning...
The Practitioner-Academic Gap: A View from the Middle
The practitioner-academic gap has been widely discussed for decades along with recommendations for increasing the practical application of management research. We review some of the reasons for this disconnect and argue this has been the norm going back to the beginnings of the field. At the same time contemporary management practice has obviously been greatly […]
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Optimizing the Operating Model
In this webinar, Alec Levenson will detail the critical elements including the difference between the strategic business model and the operational business model, and the role that organizational capability plays in uniting the two.
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Benjamin Schneider (CEO) selected the winner of the 2017 Walker Prize
We are delighted to announce that Ben Schneider of the Center for Effective Organizations has been selected as the winner of the 2017 Walker Prize (honoring the best paper) for his article “How Companies Can Really Impact Service Quality” in the SHRM publication called People + Strategy.
How Companies Can Really Impact Service Quality
A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.
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Human Resource Consulting
The field of human resources (HR) consulting is large, extremely diverse, and highly dynamic. This introductory update to the 2005 chapter by Gerald E. Ledford (CEO), Edward Lawler III (CEO), Susan A. Mohrman (CEO) provides an updated view of the HR consulting marketplace and the types of individuals and consulting firms that occupy it, as well as the organizational actors who purchase and consume HR consulting services.
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The Best Strategy to Achieve True Innovation: The latest post from John Boudreau
In your organization, does innovation mean finding new ways to exploit what you already do well, or exploring arenas where you’re unfamiliar and will make mistakes? Or both?
Using Workforce Analytics to Improve Strategy Execution
In this article Alec Levenson (CEO) introduces an approach to conducting workforce analytics that is designed to improve strategy execution and organizational effectiveness through the application of systems diagnostics.
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Blog: Robert Felton’s Road Show Diary: Lessons learned from the three-eyed IPO monster
There is tremendous scrutiny getting ready for an IPO and life as a public company. Like a three-eye monster, a company must face three perspectives when going through an IPO: the public eye, the operations eye and the internal eye.