Dave Millner, CEO’s affiliated practitioner, outlines why the HR business partner must become an even more crucial touch point for business leaders than ever before in this article published by HRD Connect.
Research and Insights Archive
Research and Insights from the Center for Effective Organizations
Available Content
HR Resources for COVID-19
Last updated June 1, 2023 As we continue to adjust to a “new normal”, we would like to remind you of the resources available to help you and your organization. Most businesses have been transitioning to increased remote work, and have moved events and learning onto...
Systems diagnosis tools and techniques
Originally posted in LinkedIn: Part One | Part Two Systems diagnosis tools and techniques – Part One Systems diagnoses and solutions are both the answer to a lot of what is wrong with corporate performance – and a source of the problem at the same time. Most issues...
Strategy Bites Back: Strategic HR May Win Out in Culture War
Over the years, data has supported the notion that culture eats strategy for breakfast. But then subsequent studies suggest that strategy is more important — it eats culture. This year is an interesting mix.
by Theresa M. Welbourne
Evolving Operating Models Under COVID-19
Evolving operating models under COVID-19
with Alec Levenson and Beth Gunderson
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Leading Transformation: The Role of HR Professionals in Power, Politics and Control Webinar
Leading Transformation: The Role of HR Professionals in Power, Politics and Control Webinar
with Paul Taffinder, Max Blumberg, and Alec Levenson
HR Resources for COVID-19
Last updated January 18, 2023 As we continue to adjust to a “new normal”, we would like to remind you of the resources available to help you and your organization. Most businesses have been transitioning to increased remote work, and have moved events and learning...
The Practitioner-Academic Gap: A View from the Middle
The practitioner-academic gap has been widely discussed for decades along with recommendations for increasing the practical application of management research. We review some of the reasons for this disconnect and argue this has been the norm going back to the beginnings of the field. At the same time contemporary management practice has obviously been greatly […]
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Optimizing the Operating Model
In this webinar, Alec Levenson will detail the critical elements including the difference between the strategic business model and the operational business model, and the role that organizational capability plays in uniting the two.
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Benjamin Schneider (CEO) selected the winner of the 2017 Walker Prize
We are delighted to announce that Ben Schneider of the Center for Effective Organizations has been selected as the winner of the 2017 Walker Prize (honoring the best paper) for his article “How Companies Can Really Impact Service Quality” in the SHRM publication called People + Strategy.
How Companies Can Really Impact Service Quality
A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.
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Human Resource Consulting
The field of human resources (HR) consulting is large, extremely diverse, and highly dynamic. This introductory update to the 2005 chapter by Gerald E. Ledford (CEO), Edward Lawler III (CEO), Susan A. Mohrman (CEO) provides an updated view of the HR consulting marketplace and the types of individuals and consulting firms that occupy it, as well as the organizational actors who purchase and consume HR consulting services.
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