Research and Insights Archive

Research and Insights from the Center for Effective Organizations

People Management in Work Organizations: Fifty Years of Learnings

Ben Schneider shares fifty years of lessons learned in people management.

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Why Your Work Automation “Climate” Matters As Much As Upskilling

Why Your Work Automation “Climate” Matters As Much As Upskilling

This article originally appeared on Visier.com New research on workplace climate offers important insights for measuring, facilitating and enhancing successful work automation. John Boudreau and Benjamin Schneider share why workforce automation readiness requires more than just enhanced worker capabilities. When it comes to preparing for future work automation, the dominant focus is on upskilling worker capability, […]

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The Business Case for Employee Engagement That All CEOs Must Read

The Business Case for Employee Engagement That All CEOs Must Read

Benjamin Schneider, Ph.D. discusses workforce engagement: What it is, what drives it, and why it matters for organizational performance.

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Performance Feedback Culture Drives Business Impact

A new publication by Gerald E. Ledford, Jr. Ph.D. and Benjamin Schneider, Ph.D. highlights the study of 234 organizations and shows that the key to performance management effectiveness is creating a performance feedback culture (PFC).

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“Will this be on the Test?” What are we doing to our Students and Employees?

“Will this be on the Test?” What are we doing to our Students and Employees?

Alan Colquitt, Ph.D. explains that research shows people overestimate how much other people care about extrinsic features of a job, such as pay, and underestimate how much people are motivated by intrinsic job features (e.g., challenge, purpose).

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Workforce Work Engagement is Worth Pursuing

Benjamin Schneider (CEO) discusses how there is considerable debate about whether employee engagement in the work they do has long-term benefits for the companies in which they work.

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How Companies Can Really Impact Service Quality

A new paper by Ben Schneider in People + Strategy. Abstract: Over time, my colleagues and I have developed, tested, and refined measures of a climate for service quality that can actually predict three years out company corporate market value (Tobin’s q), as well as performance on the American Customer Satisfaction Index. When improvements in service quality can deliver those types of returns, most senior executives want to know what really makes the difference.

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Performance Feedback Culture: The Key to Performance Management Effectiveness?

Gerry Ledford, George Benson, and Ben Schneider

February 7, 2017 9:00am – 10:00am (PT)

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