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Research and Insights from the Center for Effective Organizations

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The Employee Empowerment Approach to Service

Jan 1, 1994 | Employee Engagement, Sponsor Content

This paper by D. Bowen and E. Lawler III reviews the basic learnings that have been developed concerning how and when to use empowerment in customer service organizations. Points out that there are a number of factors which lead to the success and failure of empowerment efforts.

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Social Structural Levers for Workplace Empowerment

Nov 30, 1993 | Employee Engagement, Sponsor Content

This paper by Gretchen M. Spreitzer addresses the workunit design characteristics associated with individual feelings of empowerment in the workplace.

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Psychological Empowerment in the Workplace: Construct Definition, Measurement, and Validation

Nov 30, 1993 | Employee Engagement, Sponsor Content

Gretchen M. Spreitzer argues that the literature on empowerment lacks the integrated conceptual underpinning necessary for cumulative theory development and empirical research.

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Strategic Human Resource Management: Alternative Theoretical Frameworks

Nov 30, 1993 | Sponsor Content, Strategic HR

This article by Patrick M. Wright and Gary C. McMahan attempts to further the theoretical development of SHRM through discussing six theoretical models (behavioral perspective, cybernetic models, agency/transaction cost theory, resource-based view of the firm, power/resource dependence models, and institutional theory) that are useful for understanding both strategic and non-strategic determinants of HR practices.

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Human Resources and Sustained Competitive Advantage: A Resource-Based Perspective

Nov 30, 1993 | Sponsor Content, Strategic HR

This paper by Patrick M. Wright, Gary C. McMahan, and Abagail McWilliams integrates the theories and findings of micro-level organizational behavior/human resource management research with the macro-level resource-based view of the firm, specifically presenting a firm’s human resources as an important potential source of sustained competitive advantage.

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Perspective Making and Perspective Taking in Communities of Knowing

Nov 29, 1993 | Digital Transformation, Innovation, Organization Design, Sponsor Content

In this paper, Richard J. Boland Jr. and Ramkrishnan V. Tenkasi look to science as an example of knowledge work in a community of knowing, and draw implications for the design of electronic communication systems and policies to support perspective making and perspective taking.

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Locating Meaning in Organizational Learning: The Narrative Basis of Cognition

Nov 26, 1993 | Change Management, Organizational Effectiveness, Sponsor Content

Ramkrishnan V. Tenkasi and Richard J. Boland Jr. call for a fundamental reorientation of our understanding of human cognition and its relation to organizational learning, a turn that sees the basic organizing principle of cognition as essentially narrative and not schematic or representational.

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Designing Information Technology to Support Distributed Cognition

Nov 1, 1993 | Digital Transformation, Organization Design, Sponsor Content

Richard J. Boland Jr., Ramkrishnan V. Tenkasi, and Dov Te’Eni discuss how cognition in organizations is a distributed phenomenon, in which individual members of an organization reflect upon their experience, make plans, or take action.

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Measurement, Evaluation and Reward of Profit Center Managers: A Cross-Cultural Field Study

Oct 29, 1993 | Compensation and Benefits, Performance Management, Sponsor Content

This study by Kenneth A. Merchant, Chee W. Chow, and Anne Wu was designed to explore differences between the U.S. and Taiwanese firms in measuring, evaluating and rewarding profit center managers, a subject which has not been addressed in the research literature.

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The Practice of Organization Development: A Survey of the 500 Largest Service Firms

Oct 28, 1993 | Organizational Effectiveness, Sponsor Content, Strategic HR

In this study by Gary C. McMahan, Richard W. Woodman, and Ana Moreno, the 500 largest service firms in the United States were surveyed with regard to their internal Organization Development (OD) practice.

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P=F(MxA): Cognitive Ability as a Moderator of the Relationship between Personality and Job Preference

Oct 26, 1993 | Performance Management, Sponsor Content

This study by Patrick M. Wright, K. Michele Kacmar, Gary C. McMahan, and Kevin Deleeuw tested the validity of the use of personality tests with aptitude tests as predictors of performance for 203 warehousers using the Hollenbeck and Whitener (1988) interactive model.

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Job Design: A Contemporary Review and Future Prospects

Oct 20, 1993 | Performance Management, Sponsor Content, Talent Management

The purpose of this chapter by Ricky W. Griffin and Gary C. McMahan is to summarize the historical development of job design theory and research, describe current theory and research regarding job design, and suggest new directions that job design theory and research might more fruitfully pursue in the future.

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